Banking Consultant
1 week ago
Banking Consultant - Burleigh Heads
Suncorp Bank is looking for customer centric individuals join our team at our Burleigh Heads Branches as a Banking Consultant, on a permanent basis offering 37.5 hours per week.
Our Banking Consultants provide outstanding levels of sales and service supporting customers via inbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
What you'll do
- Deliver customer obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contributes to a team culture that is balanced across people, customer, risk and performance.
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What you'll bring
- Experience in delivering high quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
- Effective interpersonal and communication skills (written& verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to selfdevelopment and opportunities to increase capability in role.
- Computer literacy and navigation skills.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people.
Some of our benefits include:
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Employee rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
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Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
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Study support
- We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
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Parental Leave
- All permanent employees who are primary carers are offered 20 weeks parental leave.
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Wellness
- We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
Why you'll love working with us
Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._
- If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to reach out for a confidential conversation._
Advertised: 22 May 2024 E. Australia Standard Time
Applications close: 05 Jun 2024 E. Australia Standard Time
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