Digital Workplace Analyst

2 weeks ago

Sydney, New South Wales, Australia Herbert Smith Freehills Full time

JOB DESCRIPTION

About Herbert Smith Freehills

As one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.

We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.

The Opportunity

We're seeking a highly motivated and skilled Digital Workplace Analyst to join our team in a permanent, full-time position. As a Digital Workplace Analyst you will deliver superior customer service, identify and analyse issues, and collaborate with other teams to implement new technologies.

Day to day you'll be responsible for:

  • Delivering superior customer service with positive outcomes for end-users.
  • Identifying, investigating and resolving issues via various channels; collaborating for timely solutions.
  • Implementing and enhancing technologies with other teams.
  • Adhering to service levels and company policies; managing work queues with ticketing software.
  • Overseeing IT projects, monitoring systems, and managing hardware inventory.
  • Building, configuring, and maintaining IT equipment; securing desktop and mobile devices (Intune).
  • Communicating with third-party companies regarding warranties and products.
  • Documenting IT procedures and troubleshooting steps.
  • Supporting video conferencing, Microsoft 365, and other IT technologies.
  • Troubleshooting local networks (network floor switches, WAP, patching, UPS) and understanding networking concept (TCP/IP, VPN, Routing, DNS)

To be successful in this position you will have:

  • Minimum 2+ years' experience in a Level 1 IT support role.
  • Degree/ Diploma qualified in information technology (or related field).
  • Strong technical knowledge and troubleshooting skills with Windows 10/11, Office 365, Intune, Group Policies, Autopilot and Video conferencing solution.
  • Competent in the following technologies: Active Directory, AAD, Exchange, MS Office Suite, Citrix, Anti-virus, Network protocols, SCCM, and Nexthink.
  • Extremely focussed team player with exceptional customer service.
  • Excellent personal communication skills with the ability to communicate on a non-technical level.
  • Strong troubleshooting skills with ownership of incidents, including prioritization, escalation, and ticket handling.
  • Good technical and troubleshooting knowledge of laptops, desktops, printers, routers, mobile phones, and network equipment.
  • Ability to prioritise and negotiate deadlines.
  • Highly organised and uses initiative, with aptitude to handle difficult situations.
  • Knowledge of industry best practices related to IT/Facilities operations and management, such as ITIL, ISO27001.

Herbert Smith Freehills is proud to be awarded Number 1 'Attraction Firm' (Lawyers Weekly Legal Firm of Choice , Law Firm of the Year (Australasian Law Awards, 2021) and Most Innovative International Law Firm, Asia Pacific (Financial Times Awards 2020).

What you can expect from us:

  • We're a world leading international law firm with a global team of over 5,000 professionals. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.
  • We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.
  • We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.
  • We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you'll have it and we'll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.
  • For more benefits on offer such as our 26 weeks paid parental leave, holistic wellbeing fund or home office allowance please click/ copy this link into your browser -
  • Join us to be part of a human, bold and outstanding team at Australia's market leading law firm.

We encourage applications from individuals of diverse backgrounds, including but not limited to First Nations, LGBTIQA+ and neurodivergent individuals, as well as individuals of all ages, cultures, genders, and abilities. We're a safe, inclusive, and equitable workplace and celebrate the diversity of our people.

Team

Information Technology

Working Pattern

Full time

Location

Sydney

Contract type

Permanent Contract

Diversity & Inclusion

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.

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