Practice Development Manager

2 weeks ago

Sydney, New South Wales, Australia AlignTech Full time

Join a team that is changing millions of lives.
Transforming smiles, changing lives.


At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity


The Invisalign Practice Development Manager (PDM) will be responsible for generating sales through existing customers and gaining new customers in their assigned territories.

Activities will also include assistance in new user Training Days, continuing educational workshops, trade shows and selling related materials and collateral.

The PDM's customer base will be Orthodontists.


The customer must view the PDM as a business partner and value their support and input in their interaction with their practices.

The PDM will actively assist all practices in promoting the Invisalign brand to its patients and other consumers with the assistance of the Invisalign marketing team.


In this role, you will

  • Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence and orders.
  • Manage current customer base and proactively seek to increase new opportunities through customer visits.
  • Ensure that all administrative requirements are done through non optimal selling hours and that all Sales Force data base entries are fully completed and kept up to date daily.
  • Utilise the Sales Force data base as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist you in efficiently managing your territory.
  • Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
  • Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice's profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
  • Responsibility to open conversations about iTero intraoral scanners, inpractice benefits and detail to drive conversion. Working alongside iTero Sales team ANZ.
  • Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
  • Manage travel and entertainment expenditure within acceptable limits.
  • Assist in the organisation of new user Training Days, trade shows, clinical and promotional programs, events, training seminars, etc
  • Interact positively with all Invisalign departments and fellow employees.
  • Ensure that you represent Invisalign professionally both with customers and fellow employees and take into consideration beliefs and ideas of others.

Key Performance Indicators

  • Achievement of quarterly sales targets.
  • Minimum daily visit rate achieved.
  • SFDC updated daily.
- iTero target plan achieved within territory.

  • Key account retention and development.
  • Accurate customer profile data collection and record keeping.
  • On time reporting back to the sales manager on set tasks or reports required.

In this role, you'll need

  • Degree qualified or equivalent work experience.
  • Drivers license essential.
  • Experience in Orthodontic, Dental or Medical Industry preferred with a proven track record.
  • Sales or marketing experience preferred with a proven track record.
  • Good computer skills with a minimum knowledge of using Word, Excel, Outlook, SDFC and Power Point.
  • Excellent communication skills with the ability to confidently do presentations in front of a large group which may include professionals.
  • Ability to work autonomously and manage your territory without continuous intervention.
  • Strong desire to achieve sales targets and to continually raise your own personal levels of competency.
  • Strong persuasive and negotiation skills.
  • An indepth knowledge of the Orthodontic/Dental industry.

Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is

transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines th

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