Practice Manager

1 week ago

Sydney, New South Wales, Australia Centre for Digestive Diseases Full time
  • Fast Paced Environment
  • Full Time, Salary, Long hours
  • Sydney, Inner West Location
  • Pay is according to the Nurses Award 2020(MA and appropriate level of experience

An outstanding opportunity has arisen for a Practice Manager who is a Registered Nurse (RN) with previous clinical and managerial experience to lead and provide key clinical and operational leadership to the private hospital. You will be responsible for the review, implementation and maintenance of facility systems and processes to ensure compliance with quality assurance principles and accreditation standards.

The Centre for Digestive Diseases (CDD) is a private day procedure hospital and medical practice located in the Inner West of Sydney. The CDD has distinguished itself locally and internationally as a unique medical institution offering novel approaches in research, diagnostics and treatment of gastrointestinal conditions.

As the Practice Manager you will need to have had extensive clinical nursing experience and a minimum of 3 years experience in a similar role. Your management experience and interpersonal skills will show your confidence and ability to manage change and influence culture whilst developing the team. You will be required to liaise with a range of internal and external stakeholders involved in accreditation quality improvement reviews.

The role is diverse and requires a candidate who is passionate and motivated to take ownership of the various tasks that arise while working as a member of the multi-disciplinary team of health professionals and support staff. The candidate must have strong customer orientation and demonstrate a high standard of personal integrity and respect, and be trustworthy and honest.

Business Operating hours: Monday – Friday from 6:30am to 6:00pm

Key Responsibilities

The key duties of this role include but are not limited to:

  • Coordination of Accreditation Requirements
  • Organization Systems and Productivity
  • Coordination and submission of QPS Benchmarking projects
  • Responsible for HPPA (Health fund contracts) negotiations
  • Records Management
  • Manage client (e.g. Patients and VMOs) feedback
  • Organization Systems and Productivity
  • Operating Management. Business and Clinical Operations
  • Responsible with the coordination of internal, external regulatory and other audits throughout the Centre
  • Maintaining all relevant legislative requirements and practice accreditation both ISO 9001 and NSQHSS
  • Governance Operations
  • Reporting to the Strategy Director and Medical Director, keeping them informed of business operations

The ideal candidate will have the following attributes:

  • A minimum of 3 years' experience as a Practice Manager
  • Degree qualification in a relevant discipline and/or demonstrated experience in accreditation within a health environment.
  • A high level of understanding of accreditation and evaluation principles and their practical application in a health or similar environment with experience in the development, implementation and maintenance of robust processes.
  • You will have well developed communication and interpersonal skills, with demonstrated experience in maintaining effective working relationships with various stakeholders and customers.
  • Demonstrated customer service focus and experience in a customer service environment.
  • In depth knowledge and demonstrated experience in ISO9001 Accreditation, NSQHS Standards and Clinical Governance Operations.
  • Familiarity and competency with Microsoft Office, Word, Outlook and Excel
  • Understanding of HCP and PHDB data submission
  • Demonstrated experience in a hospital setting with detailed knowledge of Medicare Item Codes and Health Funds
  • Experience in the management of confidential information
  • High level attention to detail and accuracy
  • Demonstrated problem solving/analysis and time management skills
  • High level communication proficiency and teamwork orientation skills
  • Management of confidential information
  • Current AHPRA registration
  • Strong ability to multi-task, time manage, ability to prioritise workloads and meet deadlines with strong attention to detail

A clear Police Check, Working with Children Check and complete vaccination records is mandatory.

If you meet the above criteria and would like to apply for this challenging position, please forward a Cover Letter to the Strategy Director with your CV and apply through SEEK.

Only candidates with the right to work in Australia need apply. Successful candidates will be contacted for interview. Only successful applicants will be contacted for interview and then You will be requested to supply at least 3 work references.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How much notice are you required to give your current employer?

Do you have experience working towards targets and KPIs?

Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?

Have you worked in a role which requires a sound understanding of ISO 9001?

How many years' experience do you have as a Director of Nursing and Midwifery?

How many years of people management experience do you have?

What's your expected hourly rate?

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