Onboarding Practice Development Manager Victoria

2 weeks ago

Sydney, New South Wales, Australia AlignTech Full time

Join a team that is changing millions of lives.
Transforming smiles, changing lives.


At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity


The Onboarding Practice Development Manager is accountable within a specified territory, to ensure a smooth onboarding journey for newly trained doctors through the provision of sales and clinical guidance and support.

To deliver an excellent customer experience for all new Invisalign providers whilst collaborating internally with key stakeholders to drive continuous improvement in the new doctor onboarding program.


In this role, you will

Key Accountabilities

  • Maintain a high level of service to customers in the assigned territory by ensuring efficient, accurate and a timely response to queries from customers and internal teams.
  • Ability to manage own priorities and work independently to achieve KPIs and deliver targets for newly trained doctors.
  • Responsible for working with doctors to complete pre and post training course touchpoints, including activities such as coaching doctors on case selection and suitability.
  • Providing support for doctors to build their clinical confidence, through the delivery of webinars and educational content, the completion of online training modules, case discussions and review sessions.
  • Application of Align Technology Education Pathway and annual clinical events calendar.
  • Attendance at Invisalign Fundamentals and Invisalign Go training courses.
  • Responsible for hosting and moderating online webinars and calls.
  • Maintain a high level of product knowledge, clinical understanding and understanding of digital practice workflows.
  • Maintain current knowledge on new products, competitive products and other general market information.
  • Responsibility to open conversations about iTero intraoral scanners, inpractice benefits and detail to drive conversion. Working alongside iTero team ANZ.
  • Prepare a variety of status reports, including activity, closings, followup, and adherence to goals
  • Adherence to agreed KPIs, including but not limited to Practice Events, Educational Recruitment, Call Rate and Business Planning
  • Travel will be required to attend dental practices, meetings and events

In this role, you'll need

Knowledge & Experience

  • Experience in customer acquisition activities and skilled at developing a pipeline of potential customers based on eligibility and assessment criteria.
  • Ability to demonstrate the iTero scanner and highlight technical capabilities of the scanner.
  • Avid learner who effectively articulates product specific selling messages and can provide inperson and remote support to customers.
  • Excellent interpersonal, communication, and presentation skills.
  • Strong problem solving capabilities with a strong desire to deliver results and drive growth across the territory.
  • Highly motivated, commercially adept, articulate, and confident.
  • Well honed ability to connect with doctors to manage the end to end sales process
  • Solutions focused with the ability to navigate through ambiguity and also work autonomously

Education & Qualifications

  • Prior experience in the dental or medical device industries, highly preferred with some experience working with general dental practices or with the Invisalign System.
  • Experience in sales or marketing related field preferred.
  • Have a keen interest in education and a demonstrated ability to learn technical information.
  • Travel is required in the management of the assigned territory, including some regional locations from time to time. Working outside of normal business hours or weekends will also be required in instances of trade shows, conferences or sales meetings.
  • Digital savviness to proficiently utilize MS Office and CRM systems. SFDC experience advantageous.
  • Driver's license and own vehicle is a requirement of this position

Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives.

Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.

Our digital ecosystem combines the power of techno

  • Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zodia Custody Full time

    Onboarding ManagerZodia Custody is seeking a proficient and detail-oriented Onboarding Manager to join our growing team in the financial services industry. As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full...

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Customer Onboarding Manager: Sydney Sales & Success Customer Success / Fulltime Permanent / Hybrid As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture...

  • Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zodia Custody Full time

    Zodia Custody is seeking a proficient and detail-oriented Onboarding Manager to join our growing team in the financial services industry. As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital...

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes. You will play a critical role in ensuring...

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes.You will play a critical role in ensuring...

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Customer Onboarding Manager: Sydney Sales & Success Customer Success / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Advice Intelligence Full time

    Our Onboarding Specialists are key to making our software platform shine in the eyes of new and existing customers. You will become a product champion, knowing the in's and out's of the platforms functionality, capability and roadmap. You will be required to project manage all the assisted onboarding aspects for new clients; including process mapping and...

  • Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Radware Full time

    Onboarding Manager W)What will you do?The Onboarding manager will manage all aspects of the post-sales relationship, ensuring that customers realise business value through the onboarding and adoption of Cloud DDoS services. In addition to ensuring customer health, contact with customers running scheduled service reviews. As an Onboarding manager, you are...

  • Onboarding Lead

    2 weeks ago

    Sydney, New South Wales, Australia Convera Full time

    Convera is seeking an Onboarding Lead based in Sydney. This is a rare opportunity to join Convera as a founding member of the Customer Success Programs & Operations function; helping to shape the future of customer experience for more than 30,000 small and medium-sized businesses, educational institutions, financial institutions, law firms, and NGOs spanning...

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes.You will play a critical role in ensuring...

  • Clinical Onboarding Coach

    2 weeks ago

    Sydney, New South Wales, Australia Bupa Full time

    About the RoleAs a Clinical Onboarding Coach, you will provide hands on support to Operational teams to ensure an effective onboarding experience and education of new clinical leaders in Bupa Aged Care Homes. Working closely with our Care Manager and Quality Education Manager you will ensure that induction and onboarding plans are effectively delivered for...

  • Customer Onboarding

    2 weeks ago

    Sydney, New South Wales, Australia Calven Full time

    Meet Calven Our technology platform has been in market for over a year and we are here to make the future of work, work for everyone (just ask our friends over at Canva). The world has changed rapidly - as individuals, our expectations for when, where, and how we want to work have changed and we are here to optimise that experience for everyone. After all,...

  • Client Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia BNP Paribas Full time

    CLIENT ONBOARDING MANAGER (JOB NUMBER:C D000563)As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth...

  • Practice Manager

    2 weeks ago

    Sydney, New South Wales, Australia Fujitsu Full time

    Location: Sydney New South WalesDate Published: 12Mar2024Job Reference:BH-158046Practice ManagerSydney preferred location flexible across AustraliaWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing...

  • Onboarding Lead

    2 weeks ago

    Sydney, New South Wales, Australia Canva Full time

    **Canva's Commitment and Mission At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don't think you quite meet...

  • Program Manager, Onboarding, Flex

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Program Manager, Onboarding, Amazon FlexJob ID: | Amazon Commercial Services Pty Ltd - F47With Amazon Flex, individuals can be their own boss by delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, enabling delivery partners to onboard, schedule delivery times, be guided through their delivery...

  • User Onboarding Manager, Accelerate

    2 weeks ago

    Sydney, New South Wales, Australia Stripe Full time

    Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means...

  • Onboarding & Engagement Manager

    2 weeks ago

    Sydney, New South Wales, Australia IPAR Full time

    Company DescriptionIPAR is the largest occupational rehabilitation provider in Australia. We pride ourselves on being the biggest and the best. Our people are our most valuable resource.Job Description:We are seeking an enthusiastic and passionate individual to join our team to work with our most valuable resource - our people. The purpose of this newly...

  • Client Onboarding Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Rabobank Full time

    Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.The role: 2 x Client Onboarding Analyst (KYC) vacancies...

  • Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Salt Recruitment Full time

    Our client is one of Australia's most prominent FMCG retailers with stores Australia-wide.Your role will be to support the national roll-out of the company's rewards program, engaging directly with stakeholders both internal & external while managing retailer program onboarding and account management.Joining the retail engagement team in Macquarie Park, this...