Technical Account Manager

7 days ago

Edwardstown, Australia IXOM Full time

Edwardstown, SA, AU, 5039- PermanentIXOM plays a vital part in the lives of tens of millions of people every day.

We're the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.


Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).


We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia.


The Role


Reporting to our Regional Sales Manager, this technical sales role will allow you to nurture existing relationships, while delivering improvements through innovation and creative technical solutions.

Most of your customers will be based in the Adelaide region with travel around this area.


Along with a competitive salary package and a company vehicle, we promote a fantastic flexible working culture and encourage you to work however you work best.


Key Responsibilities

  • Deliver on contractual commitments to customers
  • Provide technical support and information to customers whilst delivering productivity improvements through innovation and technical solutions
  • Provide responsive account management and customer service
  • Prepare and execute customer service plans to improve profitability and satisfaction
  • Generate leads through customer interaction (e.g., visits, calls, written correspondence)
  • Work closely with Sales and Market managers to identify and develop new customers and products, increasing market share and improving profitability
  • Capture market intelligence and competitor information

Skills & Experience

  • A tertiary qualification in a technical discipline such as Science, Engineering (Chemical/Process), Food Technology
  • Prior experience in a technical based role
  • Excellent communication skills with the ability to build longstanding relationships, negotiate and influence
  • Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights to the product/technical management group


You could be a recent graduate, with a relevant degree in a technical discipline and experience in a customer facing role looking to develop your career.

Attitude is everything in this position, if you bring us your can-do attitude, we will teach you the rest.

Benefits at IXOM
We take looking after our people seriously.


For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.


Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.


We support what's important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.


To Apply
Please note that you must have full working rights to apply.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Our Process


At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

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