Student Success Manager

2 weeks ago

Melbourne, Victoria, Australia FourthRev Full time

As Student Success Manager you will be the key contact for learners enrolled with the career accelerator programme and be responsible for ensuring & enabling learner success at every step.

You will support, encourage and guide learners through their career accelerator journey, instilling comfort and confidence in the learner.

From welcoming learners to the course, assisting them in planning their study time structure, goal setting, reflections, through to identifying potential blockers and hurdles for the individual learner, and helping them overcome those barriers.


What you'll be doing:

  • Organise and deliver 1:1 learner sessions across numerous timezones
  • Deliver student community content that supports, encourages and enables learner engagement and success
  • Ongoing alumni support to individuals
  • Identify potential blockers for learners, and proactively seek to provide solutions to enable progression
  • Develop and deliver high quality student success documentation to ensure students have clear, concise course communications
  • Support seamless onboarding of new students
  • Be a key, trusted, and supportive contact for students throughout the entire programme lifecycle working with course facilitators and career coaches to ensure students reach their learning goals
  • Be confident working with the product team through student queries and being the voice of the student internally
  • Facilitate ongoing student feedback and sentiment through analysing surveys and creating reports
  • Regularly report back on student experience findings and insights
  • Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies
  • Turn existing timeconsuming processes into sustainable and scalable automated tasks when possible

Requirements:

What you'll need to succeed

  • Equivalent experience within a similar role
  • Understanding of the digital skills industries, and those which students will look to be entering
  • Previous experience of working within the higher education sector, with postgraduate level students at all the start or mid career stage
  • Demonstrable experience of management and resolution of complex issues
  • Excellent administration skills
  • Strong Interpersonal skills
  • Strong customer service approach and ethic
  • Demonstrate and manage potentially sensitive and personal information with tact and confidentiality

Benefits

Spend your days making a difference.


FourthRev builds world class online learning programmes that lead to qualifications from leading universities, certifications from the world's best technology companies and digital technology jobs with a global network of employer partners.

It's our vision to become the world's leading enabler of employability outcomes for students and lifelong learners.

In doing so, and helping close the digital skills gap, our purpose is to create social and economic value on a global scale.


In less than two years we have partnered with ten of the world's most recognized technology companies to deliver cutting edge courses with universities in Australia, the UK and the US.

Our unwavering commitment to quality, student outcomes and shared value partnerships has resulted in excellent growth and investment from leading US and European EdTech VCs.

We have been recognised by JISC as one of the top 20 edtech start-ups in the UK and by HolonIQ in the ANZ top-50.


Why you'll love working here
At FourthRev, we are deeply passionate about work being a meaningful, fulfilling part of life.

We are proud to be a remote first company that offers flexible working arrangements and ongoing professional growth and development.

We place staff health and happiness at the core of strategy and operations as a critical component of our high performance culture.

We are deeply passionate about work being a meaningful, fulfilling part of life.

Get ready to:

  • You'll tackle unique and challenging opportunities and embrace the unknown, supported by an amazing and talented team of professionals who genuinely care and want you to succeed.
  • Your voice matters. We believe that people matter and that our success as an organisation is driven by the people within it.
  • You'll become part of a greater community. We're passionate about enabling the growth of others, mentorship, lifelong learning, supporting learners in the digital economy and other causes.
  • We are a globally diverse team with colleagues spanning different time zones including the U.K. Australia and South Africa. Let us know where you are, we will see if we can make it work

Our DEI Commitment


If you are not selected for this role, we will add you to our talent pool and continue to engage with you should a role arise that better aligns with your skillset and experience.

  • Student Success Adviser

    2 weeks ago

    Melbourne, Victoria, Australia Melbourne Business School Full time

    Join at an exciting time of growth & expansion for the School:Full-time, permanent position based in Carlton with flexible work options:- Newly created customer service role in high pace environmentAbout UsAt Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked...

  • Student Success Adviser

    2 weeks ago

    Melbourne, Victoria, Australia Kaplan Australia Full time

    Be part of the journey leading an established pathway college:26 days' holiday including 1 for your birthday:- 12-month fixed term contract based in Melbourne:Contribute to the success of the expansion of the University of Adelaide College Melbourne CampusIt is an exciting time to join our team and see Kaplan International and The University of Adelaide...

  • Student Success Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    The Student Engagement team at Swinburne University of Technology are looking for a Student Success Advisor to join their teamThe Student Success Advisor is responsible for assisting students in adapting to and succeeding in tertiary study. Working as part of a wider team, the successful applicant will coach, advise and monitor students to help them complete...

  • Student Success Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    The Student Engagement team at Swinburne University of Technology are looking for a Student Success Advisor to join their teamAs the Student Success Advisor, you will be responsible for assisting students in adapting to and succeeding in tertiary study. Working as part of a wider team, you will have the opportunity to coach, advise and monitor students to...

  • Student Success Adviser

    2 weeks ago

    Melbourne, Victoria, Australia Kaplan Australia Full time

    Be part of the journey leading an established pathway college:26 days' holiday including 1 for your birthday:- 12 month fixed term contract based in Melbourne:Contribute to the success of the expansion of the University of Adelaide College Melbourne Campus**Role:We are looking for a Student Success Adviser to ensure a smooth integration of different student...

  • Student Success Coach

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    Overview: Full Time, Fixed Term until 31 December 2024 Salary Level Teacher 25 Depending on Qualifications and Experience + Superannuation and Flexible Working Arrangements Based at the City Campus but may be required to work and/or be based at other campuses of the University.About the PositionThe Student Success Coach plays a pivotal role in guiding and...

  • Student Success Coach

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    Overview:Full Time, Fixed Term until 31 December 2024Salary Level Teacher 2-5 Depending on Qualifications and Experience + Superannuation and Flexible Working ArrangementsBased at the City Campus but may be required to work and/or be based at other campuses of the University.About the PositionThe Student Success Coach plays a pivotal role in guiding and...

  • Student Success Officer

    2 weeks ago

    Melbourne, Victoria, Australia Open Colleges Full time

    Enjoy the flexibility of working with a Hybrid model Help provide great customer experience to our Students Work in a Supportive and fun team environmentAbout us:As Australia's leading private provider of online vocational education, Open Colleges has been helping Australians realise their potential for more than 125 years. In the last decade alone, we've...

  • Student Success Advisor

    2 weeks ago

    Melbourne, Victoria, Australia RMIT Online Full time

    Work options: HybridWhy work with us?Firstly, the perks and the culture are pretty amazing We offer amazing flexibility and operate in a hybrid model (a mix of remote and in-the-office) or if you love the office, you can join us every day - it's your choiceWe also offer ongoing learning and development (Yes, you get a development fund) so you can have an...

  • Director, Student Success and Teaching Excellence

    2 weeks ago

    Melbourne, Victoria, Australia Monash College Full time

    Career Opportunities: Director, Student Success and Teaching Excellence (6657)Requisition ID6657 Posted Education Strategy & Industry DevelopmentEducation-750 Collins StEducation Support/ OperationsJob Title:Director, Student Success & Teaching ExcellenceContract:Ongoing, Full TimeLocation : Docklands, MelbourneAbout UsMonash College is the preferred pathway...

  • Director, Student Success And Teaching Excellence

    2 weeks ago

    Melbourne, Victoria, Australia Monash College Full time

    Career Opportunities: Director, Student Success and Teaching Excellence Requisition ID Posted - Education Strategy & Industry Development - Education - 750 Collins St - Education Support/ Operations Job Title: Director, Student Success & Teaching Excellence Contract: Ongoing, Full Time Location: Docklands, Melbourne About Us Monash College is the preferred...

  • Director, Student Success And Teaching Excellence

    2 weeks ago

    Melbourne, Victoria, Australia Monash College Full time

    Career Opportunities: Director, Student Success and Teaching Excellence (6657)Requisition ID6657- Posted -Education Strategy & Industry Development-Education-750 Collins St-Education Support/ OperationsJob Title: Director, Student Success & Teaching ExcellenceContract: Ongoing, Full TimeLocation : Docklands, Melbourne About UsMonash College is the preferred...

  • Specialist Mentor

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Student Support Full time

    Have you got a passion for helping students with additional needs reach their academic goals? Are you looking for a role that works around your lifestyle? If this sounds like an ideal place to work, then Randstad has a job for youAs a specialist mentor you will be working on a one to one basis with students in higher education by being their trusted advisor...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Crimson Global Academy Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations' lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We're now in 28 markets and have an ambitious...

  • Specialist One To One Study Skills

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Student Support Full time

    Are you passionate about impacting university students with additional needs throughout their academic year? As a study skills tutor you will be supporting students one on one within the Birmingham area.Does a flexible job role that works around your schedule sound ideal to you? If so, then Randstad has a job for youResponsibilities: Provide tailored...

  • Specialist One to One Study Skills

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Student Support Full time

    Are you passionate about impacting university students with additional needs throughout their academic year?As a study skills tutor you will be supporting students one on one within the Birmingham area.Does a flexible job role that works around your schedule sound ideal to you? If so, then Randstad has a job for youResponsibilities:Provide tailored...

  • Student Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Melbourne Business School Full time

    Newly created leadership opportunity within a well established team An opportunity to step up and lead the optimisation of the student experience at MBSAbout Us At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the topranked providers of business education within the...

  • Student Surveys Manager

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    Overview: Fulltime, Continuing position Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouTake on an important opportunity to manage and operate RMIT's key student surveys, providing actionable insights for management and senior executive on the voice of RMIT...

  • Enterprise Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the company:My client is an innovative EdTech start-up that has transformed the way universities manage and deliver support programs for their students. The platform is designed to match students with the right support and empower them to succeed in their academic journey. They are growing rapidly and seeking an experienced Enterprise Customer Success...

  • Manager, Domestic Student Recruitment

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Work type:Continuing Full time, Continuing Located at Melbourne (Bundoora) Campus Drive recruitment activities of high quality domestic undergraduate students to achieve the strategic goalAbout the positionDomestic Student Recruitment is responsible for implementing an acquisition and conversion strategy on behalf of the University in order to achieve its...