Membership Specialist

1 week ago

Council of the City of Sydney, Australia Crown Resorts Full time

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Sydney havea part-time opportunityto join as a Membership Specialist. The Membership Specialist is a key role At Crown, assisting our guests and facilitating Crown's membership onboarding activities, delivering elevated experiences during the registration process and ensuring that we remain compliant with relevant procedures and regulatory obligations.

This is a customer-centric role, where you'll be the first point of interaction for our guests before they are granted access to the gaming areas at Crown. You'll need to be comfortable working in a high-volume and premium environment, enjoy providing personalised experiences for our members and be focussed with attention to detail. You'll also work across a variety of internal and external systems where you'll be required to manage guest information with confidentiality and accuracy.

Please note you will need to have ability to work 32 hours over 4 days, across a 7-day rotating roster, including evening shifts up until midnight, on weekends and public holidays. There may be opportunity to pick up additional shifts from time to time.

As part of the recruitment process, pre-employment checks including criminal history and credit checks will need to be completed prior to offer. You will also need to be approved for the NSW Casino Special Employee License prior to commencement.

Responsibilities include, but are not limited to:

  • Providing premium guest and VIP experiences in a fast-paced environment
  • Performing registration and onboarding activities, ensuring compliance with regulatory obligations
  • Maintaining accurate records and reporting with minimal errors
  • Explaining relevant compliance and legislation relating to customer processes (e.g. AML/CTF, KYC, and Privacy etc.) to customers
  • Supporting a culture of compliance regarding Crown's internal policies & procedures
  • Escalating any concerns or breaches to your leader
  • Working collaboratively with various internal and external teams

About you

  • Demonstrated experienced in a customer facing role (such as banking, retail, hospitality etc)
  • Excellent communication skills – both written and verbal, with strong attention to detail
  • Ability to making informed decisions in a fast-moving or regulated environment
  • Second language would be advantageous (Chinese/Mandarin highly regarded)
  • Unrestricted working rights and ability to commit to rotating shifts across a 7-day roster, including evening shifts up until midnight, on weekends and public holidays (Thursday to Sunday availability is highly regarded)
  • Ability to obtain all required Casino Special Employee Licenses (paid for by Crown if successful)

What we offer you:

  • Part-time role (32 hours per week)based on-site in the luxurious Crown Sydney
  • Complimentary meals at our on-site staff restaurant
  • Tailored uniform provided, laundered free for every shift
  • Ongoing training, professional development and career progression opportunities
  • Generous discounts across Crown hotels and restaurants Australia wide
  • Access to discounts across insurance, heath & wellbeing, retail, banking & finance, technology and more

If you have a passion for customer service and have experience working in a high-volume environment, then this may be the perfect opportunity for you

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers .

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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