Business Improvement Manager

1 week ago

Sydney, New South Wales, Australia RAMS Full time

How will I help?
Your new role as Process Improvement Manager, RAMS reports into the Head of Customer Lending Experience.


The primary objective is to complete business improvement activities for any projects (externally or internally driven) that impacts the RAMS Financial Group.

The role requires engagement with internal business units, such as legal, compliance and product, and external project teams or franchise network to support and deliver changes impacting RAMS business units.

You will also provide support to and working with Senior Change Manager to deliver change across RAMS.

What's in it for me?


At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation.

You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career.

With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.


Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?

  • Minimum a few years' experience in banking and financial services Change Management, Transformation or Business /Process Improvement
  • Experience in leading change projects and exceptions skills in written communications, having the proven ability to write business documents
  • Highly autonomous and proactive in your approach to change management, with a highly customer
- centric mindset

  • Advanced skills in Microsoft Suite and stakeholder management will enable you to work with shifting priorities in a dynamic working environment

What's it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills.

As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

And one where everyone belongs.

How do I Apply?
Start here Just click on the
APPLY button.

  • Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._

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