Business Improvement Executive

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time
You are passionate about people and driven to make a difference

  • We are delivering amazing customer experiences that matter
  • Together, we are helping improve the financial wellbeing of our customers and communities

See yourself in our team


The Major Client Group (MCG) division provides a full range of innovative core and specialised banking products and services to business customers.

MCG is dedicated to servicing the financial needs of Australia's largest private businesses and small to medium sized listed companies.


The Business Improvement Executive (BIE) is proactive, demonstrates a can-do attitude and is passionate and enthusiastic about helping our colleagues be successful.

This role requires someone who has attention to detail, a strong understanding of credit and the credit process and is passionate about coaching.


Do work that matters
The purpose of the BIE role is to analyse business outcomes for the MCG NSW.

The role focuses on identifying actions required to achieve attainment of revenue and growth targets within an operationally compliant framework, as well as identifying best business solutions for clients and ensuring that our frontline staff have the necessary competencies to consistently deliver exceptional customer service.


The BIE role co-ordinates and delivers outcomes consistent with MCG credit, compliance and Sales and Service objectives, focusing on desired behaviours and the goal of achieving Number 1 in Client Satisfaction.

BIE works closely with the General Manager and the broader MCG NSW business to co-ordinate delivery approach to each region.


What will your day look like?

  • Improve Revenue and Profit After Capital Contribution through initiatives to drive proactive management of deteriorating credits and data quality
  • Take the lead and be accountable of any transformational activities and special projects assigned by the General Manager (GM)
  • Proactively lead a culture of productivity and continuous improvement to create greater capacity and more streamlined processes
  • Deliver exceptional customer service in all internal dealings, and work collaboratively with peers, business partners and stakeholders to support a culture that drives NPS objectives
  • Monitor and analyse Net Promoter Score (NPS) performance
  • Proactively identify best practice within the business, embedding these practices across the business as a whole
  • Timely review of customer complaints trends along with support for the GM with resolution of complaints
  • Work in alignment with the national Business Development, Risk & Operations team to ensure a unified approach is adopted across MCG
  • Efficiently implement practical process improvements across the business and proactively share learnings across states

You'll want to pursue this opportunity if you have the following:

  • Relevant experience in driving a high performance culture, and a commitment to delivering exceptional customer service
  • Strong Financial Services Industry experience, including experience in a sales and/or risk role
  • Strong Oral and written communication skills, including proven ability to work collaboratively with business partners and stakeholders
  • Exceptional organisational, planning, prioritisation and time management skills
  • Sound Commercial Acumen, Operational Risk and Compliance knowledge
  • Extensive knowledge of bank products and financial services products and services
  • Advanced tech literacy with expert Microsoft Excel capability (i.e; macros, pivot tables, etc.)
  • Project Management experience (Desirable)
  • Presentation Skills
This is an outstanding opportunity to build new skills and progress your career in a growing and successful business.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 16/03/2023

  • Executive Manager Business Improvement

    2 weeks ago

    Sydney, New South Wales, Australia ANNECTO Full time

    Newly created position to drive business process improvement and sustainability Join the Executive leadership team of a contemporary community care organisation Collaborate and partner across the business to achieve better outcomes The Position The contemporary, multi-state community care organisation, Annecto, seeks to appoint a highly talented business...

  • Executive Business Manager

    2 weeks ago

    Sydney, New South Wales, Australia Business English Academy Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Excellent opportunity to support the Chief Executive Officer (CEO ) and Chief Strategy & Operating Officer in Rhombus Advisory. The core responsibilities are the provision of effective, efficient and professional executive and administration support ensuring...

  • Business Development Executive

    2 weeks ago

    Sydney, New South Wales, Australia Fifth Executive Full time

    Managed IT services Develop and grow sales with new clients. 1 2 years Business Development experienceAbout the CompanyOur Client is a leading managed IT service provider based in the heart of the Sydney CBD and has been well regarded in the industry for over 12 years. Their solutions help clients navigate IT and transform their business through innovative...

  • Executive Manager Business Improvement, Group

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Business Improvement Executive Manager, Group Credit StructuringSee yourself in our team:Group Credit Structuring (GCS)'s aim is to support our customers by understanding their financial difficulties and working to develop balanced outcomes for our stakeholders.Our Commitment is to work with our business partners in supporting customers who are experiencing...

  • Business Improvement Officer

    1 week ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 523458Work type: full timeLocation: Sydney, NSWCategories: Administration, Research Administration support- One of Australia's leading research & teaching universities:Vibrant campus life with a strong sense of community & inclusion:- Enjoy a career that makes a difference by collaborating & learning from the bestAt UNSW, we pride ourselves on being...

  • Business Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    30th March, 2023:Who are we?Come join our collaborative, flexible and friendly team at Standards Australia and be a part of Australia's future We are the peak non-government Standards body in Australia and we facilitate the creation of consensus solutions to address the needs of Australian industry, policy makers and the wider community.We work closely with...

  • Business Improvement Manager

    1 week ago

    Sydney, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeThe opportunity Partner with business units stakeholders to identify & implement Business Improvement initiatives and help support QBE Australia's Executives to formulate & drive Operational Strategy. Sydney, NSW Multiple permanent, fulltime positionsYour new roleOur Business Improvement team is...

  • Business Improvement

    1 week ago

    Sydney, New South Wales, Australia One Solution People Matter Full time

    $ per hour Monday to Friday TempOne Solution Recruitment is seeking two full-time temp, Business Improvement & Support Officers for a St Peters Depot in Inner West Sydney. Their key duty is to provide comprehensive business support. With an emphasis on excelling in stakeholder engagement and collaboration you will facilitate and contribute to the achievement...

  • Business Improvement Lead

    2 weeks ago

    Sydney, New South Wales, Australia Jemena Full time

    Business Improvement Lead - Sydney or Melbourne Location About Us Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day. About the role: This opportunity will allow you to make your...

  • Executive Manager Business Improvement, Group Credit Structuring

    1 week ago

    Sydney, New South Wales, Australia CommBank Full time

    Business Improvement Executive Manager, Group Credit StructuringSee yourself in our team:Group Credit Structuring (GCS)'s aim is to support our customers by understanding their financial difficulties and working to develop balanced outcomes for our stakeholders.Our Commitment is to work with our business partners in supporting customers who are experiencing...

  • Wh&s Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia Blackbook Executive Full time

    Bankstown, NSW Location Global FMCG business with growth plans Huge potential for future growth and developmentThe CompanyThis reputable FMCG business with a global presence who continue to grow is seeking a Safety Business Partner to support their sites across Australia.The RoleThe role of Safety Business Partner is focused on the continuation of driving a...

  • Business Improvement Manager

    1 week ago

    Sydney, New South Wales, Australia Morton Philips Full time

    7/8/2023- _Drive major business improvement outcomes__ _:- _Leading national defence and security solutions provider__ _:- _Join an employer of choice during an exciting growth phase__ _Business Improvement ManagerSaab Australia is a leading defence and security company, with a strong reputation for delivering advanced capabilities and complex systems to the...

  • Integrated Business Planning Manager

    1 week ago

    Sydney, New South Wales, Australia Blackbook Executive Full time

    Business critical position with strong leadership support Drive and implement IBP to deliver best in class Attractive remuneration package availableThe CompanyWe are working with our client, a leading and innovative consumer products organisation with well known brands sold across a range of channels.Reporting into the Director of Supply Chain, this...

  • Business Improvement Manager

    1 week ago

    Sydney, New South Wales, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Business Improvement Manager to join our team.This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a...

  • Business Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stockland Full time

    The Business Improvement Manager works to deploy Stockland's Process Excellence framework to identify and accelerate the delivery of business performance improvement. The Business Improvement Manager will lead and provide support for key projects with their capability in problem analysis, requirements gathering, problem solving and solution generation and...

  • Integrated Business Planning Manager

    1 week ago

    Sydney, New South Wales, Australia Blackbook Executive Full time

    Business critical position with strong leadership support Drive and implement IBP to deliver best in class SC function Remuneration approx. $160k $180k plus superThe CompanyWe are working with our client, a leading and innovative consumer products organisation with well known brands sold across a range of channels.Reporting into the Director of Supply...

  • Business Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Careerlink People Solutions Full time

    Business Improvement Specialist Our client located in the Adelaide CBD is seeking a Business Improvement Specialist to provide support in implementing business process management within the company, utilising the ARIS system. This role will play a crucial role in operationalising the rollout of business process management , assisting in developing rollout...

  • Executive Communications Manager

    2 weeks ago

    Sydney, New South Wales, Australia myGwork - LGBTQ+ Business Community Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Business Improvement Officer

    1 week ago

    Sydney, New South Wales, Australia Launch Recruitment Full time

    Western Sydney Location NSW Government | $70.00 per hour + super Initial 12 month contractABOUT THE ROLEWe have an opportunity for an experienced Business Improvement Officer with a strong technical knowledge to join a collaborative team in one of our Public sector clients.The role will focus on process improvement, change management and implementation of...

  • Business Development Executive

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    DESCRIPTIONAmazon's Australia Retail team, located in Sydney, is looking for a highly driven Business Development Executive. The Retail Business Development Executive will be chartered with developing and managing a strong opportunity pipeline at scale, a mix of both high value brand opportunities while executing program strategies to secure agreements that...