Advisor, Content

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Content Advisor, Ongoing, Flexible location with hybrid working


Reporting to the Principal Product Owner, you will work in a multi-disciplinary team to migrate and transform content from NSW Government agencies website onto You will create, edit and deliver targeted, engaging, relevant and effective NSW Government digital communications, products and services to customers.


If you have a growth mindset, are customer and digitally obsessed and excited about taking government to the next level, we want to hear from you.

You will create effective NSW Government digital communications and improve how customers experience Government services which will create better digital experiences for the people of NSW.


The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook.

On these channels we provide an inclusive, consistent, high-quality experience for NSW Government customers.

The OneCX Program will migrate over 500 websites across NSW Government onto a single website at ,. OneCX Program of work aims to create a customer-centric digital experience based on customer needs. Our whole-of-government website strategy will focus on creating better digital experiences for people in NSW. As more content is published on , there will be fewer websites centred around the structure of government.

Your key responsibilities include:

  • Research, curate, write, and publish high quality text and visual content for digital channels
  • Identify new content trends and how these can be used to enhance the digital customer experience of NSW Government communications, products and services
  • Ensure digital content is inclusive and applies best practice methodologies and industry recognised systems, processes and guidelines

To be successful in this role you will demonstrate:

  • Exceptional stakeholder and relationship management skills with a proven ability to work across multiple tasks and a desire to build strong partnerships
  • Experience with content management systems, image and video editing tools
  • Experience in producing content in line with WCAG 2.0, Plain English and optimised for search engines
  • A strong work ethic with a cando attitude that enables you to execute projects to tight timelines
  • Understanding of agile practices

What we need from you:

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Monday 7th August at 9:59am

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

For more information, please visit
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Information on adjustments available for the recruitment process

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