Advisor, Nsw Government Social Media

7 days ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time
Advisor, NSW Government Social Media, Temporary, Sydney - Hybrid Working


As Social Media Advisor, your primary responsibility will be to lead content creation for various social media channels in line with the overarching strategy.

You'll tackle a wide spectrum of topics, ranging from public holidays and sporting events to law changes and community consultations.


Your day-to-day will include identifying stories, creating excellent (and varied) content for paid and organic posts, stakeholder engagement, and managing a community of more than 250,000 people.

As part of a small, high-performing social media team you won't be afraid to pitch in and help where needed.

The Social Media Advisor role sits within the NSW Government Digital Channels team. The team is responsible for the strategic direction of whole-of-government digital channels. You will be surrounded by people with skills in content, media, UX, social media, marketing and more.

Your key day to day responsibilities may include:

  • Assisting in managing social media channels, including posting, moderation and advertising to exceed social objectives and create an exceptional customer experience.
  • Leading the creation of content, including ideation, planning, copywriting, design, video and photo production to create informative and engaging communication.
  • Monitoring and reporting on key optimisation metrics to improve social media performance.
  • Communicating and engaging in social discussion and delegate or respond to audience requests/enquiries to create a twoway dialogue with the community.
  • Building strong stakeholder relationships with a focus on building social media literacy across the cluster.
  • Participating in wholeofgovernment social media projects to enhance the social media experience for people in NSW.

To be successful in this role you should demonstrate:

  • 2+ years in a similar role. Strong paid experience desirable.
  • Exceptional stakeholder and relationship management skills with a proven ability to work across multiple tasks and a desire to build strong partnerships.
  • Proven track record of developing and implementing strong content.
  • Fluency in delivery of social media reports.
  • Illustrator or Photoshop experience desirable.
  • Strong understanding of social media landscape and a keen eye to discover viral trends

What we need from you:

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Friday 24th of February at 9:59am

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

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