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Customer Service Representative
3 months ago
- Knowledgeable and experienced team
- Fulltime position in West Perth
Utilising this knowledge, they differentiate themselves from their competitors, by working with their clients to provide unique solutions that work with their existing processes rather than just a turn-key product.
Our client is dedicated to being an industry leader in environmental stewardship by educating their customers, and recycling products and waste materials to minimise the consumption of natural resources.
As a part of continuous growth, they are currently seeking a
Customer Service Representative to join their team in
West Perth.
About the role
This multifaceted role will see you act as the first point of contact for customers and logistics providers. You will provide administrative support to the leadership team and their account managers.
As a part of your day-to-day duties, you will liaise and follow up with customers to ensure they are provided with the highest possible quality customer service, along with this, you will handle complaints and queries.
In addition, your responsibilities may include but are not limited to:
- Maintaining customer records and reports
- Coordinating technical registers and KPI's
- Identifying process improvements
- Assisting with departmental and regional projects
About you
You will have a proactive approach to customer service and a keen ability to problem solve.