Revenue Operations Business Partner Apac

1 week ago

Sydney, New South Wales, Australia Advanced Navigation Full time

Role purpose

Your Responsibilities:

  • Ensure timely and responsive handling of inquiries from both the sales team and customers as a priority.
  • Manage purchase orders efficiently, overseeing billing, invoicing, tracking information dissemination and related tasks.
  • Lead the process of generating quotes, sales orders and invoices, with both accuracy and promptness.
  • Support customer procurement processes including bid management as relevant
  • Process purchase orders and coordinate order billing, invoicing, tracking information sharing and any associated tasks.
  • Validation of order / invoice details against Salesforce opportunities.
  • Manage product lead times and availability requests from customers.
  • Investigate and recommend optimal shipping options and communicate with vendors. Ensure shipping compliance with state, federal, and international regulations.
  • Coordinate and communicate with external parties to ensure the acquisition and delivery of shipments.
  • Engage with customers postsale and other relevant departments.
  • Manage Return Merchandise Authorization (RMA) processes.
  • Follow up with customers regarding Defence Export Controls (DEC) status.
  • Assist with inventory management and coordination of equipment dispatch / returns.
  • Provide feedback to the Head of Revenue Operations and the Head of Sales
  • APAC regarding regional operational performance and areas for improvement

Skills / Experience:

  • Bachelor's degree or equivalent qualification required
  • Minimum of 35 years of relevant experience in order processing and coordination
  • Strong problem solving and analytical skills, proficiency in data management
  • Excellent communication skills written and verbal
  • Effective at managing multiple concurrent workstreams, balancing competing priorities, maintaining high level of attention to detail
  • Demonstrated ability to work autonomously
  • Competence in G-Suites for analysis, data visualisation and reporting purposes.
  • Advanced knowledge of SFDC practices, particularly emphasising operational functions
  • Familiarity with government trade and export licensing regulations in the EMEA region is advantageous
  • Experience in both sales support and customer support settings is required.
  • Proficiency in sales order management processes is essential.
**What are some of the benefits you will have access to?

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