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Ncr & Warranty Coordinator

3 months ago

Sydney, New South Wales, Australia Weir Group Full time
NCR & Warranty Coordinator

Weir Minerals

Location

Onsite

Purpose of Role:


The purpose of the role is to ensure robust governance over WMA's warranty process and also to ensure effective initial management of customer complaints raised in SAP as an F1 notification.


The role is key in supporting the front and back end of the customer complaint process and is also a key member of the central Quality Team and a member of the wider WMA Quality structure, as such will be expected to be an ambassador for Quality within the business to help support an improved quality culture.


Why choose Weir:
At Weir, the growing world depends on us.

It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive.

And it depends on each of us doing the best work of our lives. It's a big challenge - but it is exciting.

An opportunity to grow your own way:
Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take.

Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.


Feel empowered to be yourself and belong:

Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves.

We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:
Safety First

  • Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
NCR Management

  • Perform the NCR Administrator role in SAP for all F1 Customer Complaint notifications.
  • Working with key business stakeholders to assign ownership of F1 NCRs appropriate resources in the business.
  • Seeking technical advice in understanding issues in order to action appropriately.
  • Participating in Quality Audits.
Warranty Management

  • Respond to SAP Quality module tasks generated from F1 notifications requesting Warranty as a result of a Customer Complaint.
  • Assess information provided in the F1 NCR and work with key stakeholders to determine if Warranty is valid.
  • Work with the Head of Quality and the Regional Finance Director to formally approve Warranty expenditure where required.
  • Monitor SAP for ZWC Warranty orders and report to the business when Warranty orders require close out or have been open for an extended period of time.

Job Knowledge/Education and Qualifications:

  • Tertiary qualifications and a minimum of 5 years' experience within manufacturing.
  • Excellent technical capability and sound organisational, people and time management skills.
  • SAP experience preferred.
  • Sound ability to use Analyse, report on and present data.


Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable.

Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost.

With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future.

We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our

Career Page

and

LinkedIn Life Page

  • Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._
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