Chief Test Administrator

2 weeks ago


Brisbane, Queensland, Australia Wells International College Full time
Wells International College operates a Pearson VUE Authorised Test Centre on campus at level 5/316 Adelaide St, Brisbane City QLD 4000


Pearson VUE Authorised Test Centres are privately owned, third-party testing facilities which provide first class testing for industry certification exams across many professions on-site.

These exams require the admission of test takers into the system and the monitoring of test takers during exam sessions.


Key Responsibilities

  • Provide a high level of customer service and care at all times by all onsite team members to ensure a positive experience onsite for test takers
  • Understand the regulatory testing standard operating policies and procedures for every Pearson VUE client and have the capability to adjust approach accordingly
  • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
  • Ensure the integrity and security of tests are maintained and that they are supervised to the required standard
  • Comply with all case reporting and escalation procedures
  • Perform daily test centre opening and closing procedures
  • Advance ordering of test centre supplies
  • Training and supervision to the Test Administration team
  • Timely communication to Pearson VUE support teams

Key Activities

  • Ensure equipment is operational and test stations are in working order to deliver testing.
  • Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes)
  • Periodic download and review of examinations and test centre schedules
  • Liaise with Pearson VUE technical support staff to investigate and resolve technical issues
  • Ensure all hours and leave are recorded and authorised within Company guidelines
  • Help to ensure a clean, professional, quiet testing atmosphere in the centre
  • Ensure concerns are communicated to Pearson VUE and onsite Manager in a timely manner
  • Undertake reasonable additional duties to ensure the smooth running of the test centre

Essential Experience & Qualifications

  • Intermediate experience level in a customer focused environment facetoface
  • High level interpersonal skills, communication skills
  • Ability to deal with conflict and work under pressure

Desirable Experience & Qualifications

  • Experience in a regulatory testing environment

Working Arrangements

  • Casual
  • A flexible approach to working is essential for this position as opening hours and days will vary according to the volume of tests booked. Usually, normal hours 9am to 6pm.

Job Type:
Casual

Salary:
$27.00 per hour

Schedule:

  • Shift work

Application Question(s):

  • Must be available on Tuesday and Fridays

Experience:

- customer focused environment face-to-face: 1 year (preferred)

Work Authorisation:

  • Australia (preferred)

Work Location:
One location
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