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Workforce Forecasting Lead
1 week ago
Workforce Forecasting Lead - Flexible Locations**- You are a passionate advocate for workforce management, excelling in data analytics.
- Focused team delivering worldclass results for stakeholders with high performance.
- Delivering exemplary experience for Bankwest, stakeholders, and CBA Group.
Amazing opportunity for an experienced senior Workforce Forecaster to join us, with flexibility of location.
See yourself in the team.
Our team develops strategic resource plans for Bankwest operations, aiding critical resourcing decisions with medium-range forecasting and optimizing performance through data-driven insights.
Do work that matters
As the Workforce Forecasting Lead, you will provide medium-long-term forecasting for resourcing, budgeting, and productivity.
Responsible for E2E long-term forecasting, collaborating to meet budget and customer outcomes, driving operational efficiencies, and leading productivity initiatives with Finance and business stakeholders.
More specifically, you will
- Manage stakeholder relationships, collaborate with various business areas to optimize outcomes, and build the annual budget plan.
- Develop analytical models to forecast operational impacts for change initiatives, supporting workforce planning readiness to mitigate change impact.
- Lead and contribute to productivity initiatives to deliver operational efficiencies, cost savings, and improved customer outcomes.
- Tailor recruitment planning with metrics aligned to strategic site footprints and analyse to forecast volume trends and optimize resource plans.
- Develop runrate forecasts and work with key business stakeholders to ensure they 'close the gap' to budget forecasts.
- Support endofmonth budget reconciliation and forecasting.
- Provide workforce planning support for project initiatives and establish critical cadence to drive business outcomes while prioritizing people and engagement.
We want to hear from you if you have.
- A solid track record of strategic forecasting
(Essential): - Experience pitching options & benefits to senior management.
- Workforce Management Team experience in a Contact Centre environment
(preferred): - Meeting objectives, deadlines, managing priorities.
- Delivering outstanding service to customers.
- Solutionsoriented with positive attitude
If this sound like you?.
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Advertising End Date: 09/03/2024
Job ID REQ201562
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