Workforce Planning Forecast Analyst

1 week ago


Perth, Western Australia Bankwest Full time

See yourself in the team:
Bankwest Resource Planning team is responsible for providing long and medium-term forecasts and scheduling for various customer interaction channels.

We undertake data collection, data validation, modelling and analysis of calls and digital customer engagements to provide strategic recommendation and insights across 5 divisions of Bankwest.

Duties include the below, but are not limited to:

  • Ensuring the accuracy of forecasts and delivery of planning.
  • Develop and maintain medium to long term demand and supply forecasts across multiple time horizons in an omnichannel environment.
  • Maintain and regularly review data and input for your forecast.
  • Provide the business with periodic and adhoc forecasting insights.
  • Collaborate with internal stakeholders to ensure forecast is insync to operational plan.
  • Analyse and produce regular reports including assessments of forecasting accuracy and sources of variance.
  • Support business KPI's, Service Levels and training targets
  • Provide executive stakeholders with costbenefit analysis, impact assessments, strategic insights & performance planning packs in relation to workforce management.
  • Utilize workforce management software, Excel, PowerPoint, and related tools to optimise our forecast processes.
  • Presentation of recommendations, options and scenario plans to executive stakeholders
  • Identify areas for process improvement and bottlenecks to enhance customer experience.
  • Identify and evaluate potential risks to forecast.

What's in it for you:

  • Competitive salary and benefits on offer.
  • Hybrid flexible working environment.
About You

To be successful in this role you will have the following skills and experience:

  • Previous experience as a Workforce Planning Forecast Analyst (desirable)
  • A thorough understanding of Contact Centre's and Digital Workforce (Desirable)
Excellent presentational skills to various levels of stakeholder

  • Strong analytical and problemsolving skills
  • Excellent communication skills written and verbal.
  • Exceptional eye for detail and high sense of accuracy
  • Highly developed negotiation and relationship building skills.
  • Ability to adapt to a fastpaced and everchanging environment.
  • Understanding of financial services or related fields
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We really love working here, and we think you will too.

Sidekick

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 09/12/2023

  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Workforce Forecasting LeadWorkforce Forecasting Lead - Flexible Locations**- You are a passionate advocate for workforce management, excelling in data analytics. Focused team delivering worldclass results for stakeholders with high performance. Delivering exemplary experience for Bankwest, stakeholders, and CBA Group.Amazing opportunity for an experienced...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Workforce Forecasting Lead - Flexible Locations**- You are a passionate advocate for workforce management, excelling in data analytics. Focused team delivering worldclass results for stakeholders with high performance. Delivering exemplary experience for Bankwest, stakeholders, and CBA Group.Amazing opportunity for an experienced senior Workforce Forecaster...


  • Perth, Western Australia Warrikal Full time

    Are you a passionate, results-driven Workforce Planner? Exciting opportunity to step into the Mining industry with a growing company Join a highenergy team based in West Perth on an 8:6 rosterABOUT WARRIKAL***Warrikal is a Western Australian owned and operated, multidisciplined engineering company across the mining, marine and resource sectors. Since our...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Workforce Planning ManagerWorkforce Planning Manager You are a passionate advocate for workforce management, excelling in data analytics. We are a focused team delivering worldclass results for stakeholders with high performance. Together, we deliver an exemplary experience for Bankwest, stakeholders, and the CBA GroupSee yourself in the team.The workforce...

  • Forecasting Analyst

    1 week ago


    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...


  • Perth, Western Australia Synergy Full time

    The time to join Synergy has never been more exciting because you'll be contributing to our commitment of becoming a net zero carbon emission business by 2050.We are currently investing $3 billion in large-scale renewables development, offering unlimited opportunities for our team to drive innovative solutions and be part of the transformation in the energy...

  • Workforce Analyst

    1 week ago


    Perth, Western Australia APM Full time

    APM is excited to be part of the Federal Government Assessment and Referral Initiative for older Australians to access the care they need to remain living in their own home. We are committed to excellence in service delivery and looking for people with a passion for aged care and enabling better lives.Critical requirements of the role will include gathering,...


  • Perth, Western Australia Alinta Energy Full time

    Suits an experienced contact centre Workforce PlannerFlexible hybrid role based in our Perth officeHybrid Working | Great Employee Benefits | Career Growth Want a better job?You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers – and we're making work life better for our 1,000+ people too.We believe in betterAt...


  • Perth, Western Australia Alinta Energy Full time

    Full time Add expected salary to your profile for insights Suits an experienced contact centre Workforce Planner Flexible hybrid role based in our Perth office Hybrid Working | Great Employee Benefits | Career Growth You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers – and we're making work life better for...


  • Perth, Western Australia Alinta Energy Full time

    Full time Add expected salary to your profile for insights Suits an experienced contact centre Workforce PlannerFlexible hybrid role based in our Perth officeHybrid Working | Great Employee Benefits | Career GrowthYou'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers – and we're making work life better for our...


  • Perth, Western Australia oilandgas Full time

    NES Fircroft are working alongside an Oil & Gas Organization seeking an experienced Financial Planning Analyst to join their team in the Perth CBD.Job Title: Financial Planning AnalystHours: Monday to Friday, 8 hour days, Permanent position. Location: Perth CBD Start Date: ASAPResponsibilities:Support and assist with the coordination of planning, budgeting...

  • Forecaster

    1 week ago


    Perth, Western Australia Surfline\Wavetrak, Inc. Full time

    At Surfline Wavetrak, we believe the ocean is for everyone, that the magic of riding waves should be shared by all, and diversity and inclusion must be reflected in everything we do. We are committed to, and currently working towards, achieving accurate representation within the work we create and the workforce we are building, in order to help surfing...

  • Workforce Analyst

    1 week ago


    Perth, Western Australia TSA Group Full time

    Company DescriptionTSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.Job Description:What you need to know about the role:This is a permanent full-time...


  • East Perth, Western Australia The Perth Mint Full time

    Permanent role with flexible working hours in a dynamic People and Culture Team Unique products and services with a global reputation and footprint Rare opportunity to join an iconic WA organisationABOUT USThe Perth Mint is an iconic Western Australian organisation operating on a truly global scale.Situated in East Perth for more than 123 years, The Perth...


  • Perth, Western Australia Pilbara Minerals Full time

    Great People, Great Company, Great Future.We're a great Australian success story, having rapidly grown to be a major player in the global lithium market. Our Pilgangoora Project is one of the largest, hard-rock lithium operations in the world.THE OPPORTUNITY:As Financial Planning Analyst - Operation you will play an integral role within a dynamic, highly...

  • Forecasting Officer

    1 week ago


    Perth, Western Australia WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...


  • Perth, Western Australia Government of Western Australia Department of Health Full time

    Location:Perth Children's Hospital, Nedlands & Perth CBDUnit/Division:CAHS People, Capability and CultureWork Type:Permanent - Part Time, Permanent - Full TimeWe have an exciting opportunity to join our team as a Workforce Planning Consultant. In this role, you will play a key part in shaping the future of our workforce planning strategies to ensure the best...

  • Manager Forecasting

    1 week ago


    Perth, Western Australia Rio Tinto Full time

    Manager ForecastingWe encourage women and Indigenous Peoples to apply, as we advance our business to more accurately reflect the world around us. Play a critical role in guiding the future of the iron ore operations across the entire value chain Our culture is inclusive, exciting and collaborative Help us meet our aspirational goal of being the most valued...


  • Perth, Western Australia Government Of Western Australia Department Of Health Full time

    Location: Perth Children's Hospital, Nedlands & Perth CBD Unit/Division: CAHS People, Capability and Culture Work Type: Permanent - Part Time, Permanent - Full Time We currently have a Permanent Full Time position available; part time options may be considered for the right candidate. Contribute to healthier futures for our children and young people....


  • Perth, Western Australia Brunel Full time

    Our client is a world-class mining operation in Western Australia's Pilbara region, representing the next generation of integrated iron ore mining, rail and port projects.While current operations are focused on a single orebody, our client is pursuing a range of exciting growth opportunities. These projects include the development of several new iron ore...