Customer Service Officer

1 week ago

Altona, Australia City of Hobsons Bay Full time

Casual - Multiple positions

Band 3 - $42.22 per hour inclusive of 25% casual loading (+10.5% super)

_The Opportunity_
Join the Customer Service revolution at Hobsons Bay.


Hobsons Bay City Council is recruiting multiple casual team members to help us deliver our exciting new approach to customer service, known as Council+.


Through Council+, we're making it easier for the community to access hundreds of Council services by bringing together library services and council customer services to eight sites across Hobsons Bay.


The addition of libraries to our customer service network means many more residents and businesses can access Council services in person, closer to home and our thriving shopping hubs.


Council+ needs friendly, experienced and helpful professionals to be successful, so we're currently recruiting multiple new customer service officers to join the team.


These roles provide opportunities to deliver customer service in person, by telephone and online at any Hobsons Bay service centre, library, community hub, call centre or outreach location.


_Key Responsibilities_

  • Deliver customerfocused, accurate and timely information/resolutions in easytounderstand terms via telephone, facetoface and online enquiries.
  • Assist customers with reference and information enquiries, the operation and use of technology and selfservice equipment.
  • Undertake rostered service duties, including evening and weekend work at any Hobsons Bay service centre, library, community hub, call centre or outreach location.
  • Undertaking circulation and library duties.


Once appropriately trained, you may also be offered work as a Senior Customer Service Officer (you do not have to accept this work) and the applicable banding for this role is Band 4 Level A.

The salary at this level is $45.40 per hour (inclusive of 25% casual loading)

_About You_
To be successful in this role, you will have the following:

  • Skills in supporting the delivery of exceptional customer service delivery and enquiry resolution.
  • Good communication skills, both verbal and written. Includes typing accuracy, grammar and spelling.
  • Digital literacy skills, including the ability to quickly learn, operate and support the community in their use of systems, software and devices.
  • Ability to effectively manage and respond to customer enquiries.
  • Strong customer focus with skill resolving enquiries at the first point of contact.


Applications
must include a cover letter outlining your suitability for the role and an updated resume and close
11.30pm, Sunday 5 March 2023.


HR Recruitment
Hobsons Bay City Council
PO Box 21
ALTONA VIC 3018

Hobsons Bay City Council is committed to the principles of Equal Opportunity, Child Safety and Workplace Diversity. We encourage a diverse workforce reflective of our community to better meet the needs of our customers.

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