Customer Service/ Administration Assistant

2 weeks ago

Perth, Western Australia Taipan Full time
Branch Perth

  • Tenure Full Time
  • Closing January 31, 2023

The role:


Exciting growth means we are currently seeking an enthusiastic and hard-working Customer Service/ Administration Assistant to support our established team.


Who we are:

At Taipan, we specialise in the supply of hydraulic components to the industrial hydraulics and mining industry throughout Australia.


Our commitment to our work force, customer service, great products and competitive pricing is a powerful combination in outperforming the competition.

Our story traces back over 30 years, and throughout that time we have worked together to cultivate culture, instill our values, and support the ongoing development of our team and organisation.


Taipan is 100% Australian owned and operated, and we truly believe that people are the driving force behind any successful business.

That is why we are focused on finding friendly, hardworking and ambitious team members and offering them a workplace where they can truly thrive and feel supported.

Our goal is to build a team of enthusiastic experts who love working at Taipan and can add that something extra to create a customer base of raving fans.


Why should you join the Taipan team?


There are awesome benefits to working at Taipan We live and breathe our values, which creates a fantastic company culture and a great place to work.

We even have a 'Dream Manager' on our team to help our team members recognise and reach their own personal and professional goals.

Last year, she helped six of our team to build or own their first home The support and opportunities at Taipan are endless for those willing to 'dream big'.

Some of the highlights of working with us include:

  • Free onsite parking.
  • Monday to Friday, no weekend work.
  • Competitive salary.
  • Regular team social events and celebrations.
  • Plenty of opportunities to upskill.
  • A role with room for growth and advancement.
  • A fun, supportive team environment across all departments.
  • An inclusive and diverse workplace culture focused on personal wellbeing and teamwork.
  • A stable and successful business with a bright future.


We also have a dedicated Training Team to ensure you have all the skills you need to succeed at Taipan and beyond.

We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, if you really embrace our values and dedicate yourself.

Whether you're a manager or out on the warehouse floor, your role will make a difference. Bring your expertise and join our driven team today.

Responsibilities:

Reporting to the Branch Manager you will be responsible for:

  • Work alongside the Customer Relations Officer Supervisor
  • Promote open and regular communication with Customer Relations Officers Team
  • Answer Inbound telephone sales/general enquiries
  • Attend and participate in ongoing Taipan Training
  • Action orders in the Sales Inbox
  • Translate and data entry of sales quotes for existing customers
  • Translate and data entry of sales orders
  • Manage and process COD customer payments
  • Use a collaborative and open approach to resolving customer issues/complaints
  • Refer new customer enquiries to the Customer Relations Manager
  • Source products externally when required
  • Ensure open communication
  • Maintain and update company databases
  • Comply with Occupational Health & Safety Regulations
  • Monitor and report on own activity
  • Maintain customer backorders
  • Achieve agreed Key Performance Indicators (KPI's) set by the National Sales Manager
  • Other duties as requested by Taipan Management
T
o be successful you'll need some or all of the following:

  • Hose and fittings product knowledge desirable, but not a requirement
  • Excellent customer service skills
  • Good problem solving skills
  • Excellent communication skills
  • Effective time management
  • Advanced Excel skills desirable, but not a requirement
  • Valid full driver's license
  • Information and communication technology (ICT) literate
  • Applications for this position close January 31, 2023_

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