Service Administrator

2 weeks ago


Perth, Western Australia Komatsu Forklifts Australia Full time
Come join a reputable OEM offering career development opportunities.

  • Working with a collaborative and supportive team.
  • A great place to work.
***_Komatsu Forklifts Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs._

The Opportunity:

In this role, you will play a key role in ensuring the smooth operation of our casual hire department

Your responsibilities will include:

  • Managing service requests and scheduling appointments for both Hire and Retail customers.
  • Coordinating with technicians and customers to ensure timely resolution of service issues.
  • Maintaining accurate records of service activities and customer interactions.
  • Providing exceptional customer service and addressing customer enquiries and concerns.
  • Assisting with administrative tasks as needed to support the service team.

The knowledge, skills and abilities we're looking for:

  • Previous experience in a customer service or administrative role with a similar industry.
  • Strong communication and interpersonal skills.
  • Excellent organisation and multitasking abilities.
  • Attention to detail and accuracy.
  • Ability to work effectively in a team environment.

The Benefits:
We offer a variety of services and benefits to help our employees in their personal lives, including:


  • Technology:Discounts on Apple, Dell, Lenovo and Microsoft products.
-
Health:Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks.
-
Cars, Home & Hardware:Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix.
-
Travel:Discounts with Avis, Qantas, Crown Hotels, IHG and travel agent.

About Us

  • Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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