Customer Service Consultant
2 weeks ago
- Customer service only
- NO sales targets
- 8 week training provided | Overtime and penalty rates apply
Woods & Co Recruitment have teamed up with an Australian-born and leading energy provider, now considered a household name amongst all Australians - we are in need of experienced Customer Service Representatives to join the team.
The primary focus of this role will be responsible for the efficient and accurate processing of inbound faults, emergencies, non-emergency calls.
What's in it for you:
- $65,195 salary package (inclusive of super)
- Yearly salary increases and bonus' (based on performance)
- Overtime and penalty rates
- 78 weeks of onboarding/training
- 1st of May intake
- Ongoing training and development available
Monday
- Sunday (Hours between 6am to 10pm in alternating shifts)
- Melbourne CBD office (near Southern Cross Station)
- Inbound calls only no KPIs or sales targets
- Be a part of Australia's leading energy provider
- Fantastic company culture that is supportive and allows for opportunity and progression
What do you do?
- Use problemsolving and forwardthinking to resolve all issues within regulatory and contractual timeframes
- Assist clients with faults, emergency, and nonemergency enquiries.
- Keeping
- Liaising with relevant infield resource(s) and or supervisor(s) from a work order dispatch, monitoring alarm or IVMS alert process requirement
- Processing updates and further information regarding an event status.
- Planning and dispatch of work orders to meet installation timeframe windows.
What do you need:
- Citizenship or Permanent Residency
- Experience in customer service
- Background in energy sector highly favourable
- Great attitude to learn and develop
- Strong team player with the ability to build relationships with teammates in remote offices
- Passionate and eager to help customers
- A bright personality with a cando attitude
- Strong willingness to learn
- Vaccination certificate
If you're as passionate about this position as we are then please don't delay and APPLY NOW below We are interviewing immediately.
Julia on
- **You will only be contacted if you are shortlisted.
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