Insurance Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Mayday Recruitment Full time
$65,000 package with great career progression

  • Lovely offices in Brisbane CBD, with WFH options 2 times a week
  • Fantastic leading global insurance company with great culture
MAYDAY Recruitment seeks an enthusiastic Customer Service Officer (CSO) to join a leading player in insurance.

If you're looking to elevate your career as the frontline of client, this role is for you

What's in it for you?

  • Fulltime, Permanent role
  • Flexible working environment (WFH 2 days a week)
  • Join a vibrant workplace that encourages innovation, collaboration, and personal growth
  • Inclusive and dynamic work environment that fosters growth and innovation
- $ 65,000 salary package

  • Modern and conveniently located offices in Brisbane CBD
  • Build a longterm career and develop professionally within the business
  • Contribute directly to the company's growth and success
  • Opportunity to manage your client portfolio, taking ownership of relationships and outcomes.

Main responsibilities include:

  • Provide timely and accurate responses to queries, demonstrating exceptional customer service skills.
  • Log all calls, follow up on actions, and ensure thorough documentation.
  • Collaborate with clients and insurers to collect and manage necessary documentation.
  • Assist the team with various ad hoc administrative tasks as needed.
  • Reconcile invoices and maintain adherence to invoicing procedures.
  • Over time, manage your portfolio of clients, contributing to the company's growth.
  • Uphold high service standards, maintaining client satisfaction.
***- At least a year of experience in a in a similar role, preferably within insurance or sales.

  • Tier 1 qualifications (desirable) or a willingness to complete them.
  • Excellent written and verbal communication skills
  • Ability to work well in a team and collaborate with crossfunctional departments.
  • Excellent organizational skills, ability to manage tasks effectively
  • Strong problemsolving skills
  • Strong computer skills, proficiency in Microsoft office.
  • Adaptability to thrive in a highvolume, fastpaced setting.

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