Credit Management Remediation Consultant

2 weeks ago

Sydney, New South Wales, Australia Singtel Full time

It starts with YES

At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

Reporting to the Billing and Credit Governance and Compliance Manager the Credit Risk Governance and Remediation Lead is accountable for the effective management of incidents requiring immediate remediation of credit management actions

You will coordinate regulatory responses on behalf of Optus – maintaining strong version control, demonstrating process/instructional guides across Billing and Credit Incidents. In addition to remediation, this role will be the custodian of all policies related to Credit Risk. This includes the Financial Hardship Policy, Consolidated Credit Management Policy, ID Policy, and ID and Activation Policy.

Your day in the life at Optus

  • Coordination of Credit File enquiries and partial credit reporting removal
  • Coordination of removal of defaults and debt buy back.
  • Leading collections activities and providing the appropriate communications to impacted customers
  • Coordination of frontline comms
  • Clear reporting of the financial impact to the Executive Committee of each incident, including credit adjustments, write-offs, cost of buy-back reversals.

Your skills to pay the bills

  • Confirmed experience as a Business Analyst, with a focus on remediation initiatives.
  • Excellent understanding of Credit, Fraud and Collections systems and industry codes and regulations.
  • Proven track record to optimally detail business requirements
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with collaborators at all levels.
  • Must have demonstrated core BA skills including requirements elicitation, analysis, documentation, and collaborator management.

Perks we love at Optus

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

#LI-TJ1

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