Manager, Remediation Governance

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time
Open to locations - Sydney, Melbourne & Adelaide

  • Permanent, full time
  • Hybrid working environment 3 days in office

How will I help?
We are looking for a new manager to join our team.

As a Manager, Customer Remediation you will report to the Practice Leader, Breach Reporting and Remediation Governance and work closely with the Senior Manager, Remediation Governance.

The Remediation Governance team sits within Enterprise Compliance. The team is responsible for frameworks, policies and procedures, reporting and monitoring relating to customer remediation at Westpac.

Some of your responsibilities will include:

  • Management of Group Customer Remediation Policy, Standard and guidance
  • Maintaining and updating remediation eAcademy models
  • Conducting Thematic Deep Dives
  • Controls testing
  • Management of remediation charity panel
  • Providing remediation advice to Divisions and LoBs.
  • Ad hoc training delivery to Divisional teams

What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.


Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?

  • Experience in a governance, compliance or monitoring role within financial services
  • Understanding of customer remediation and the incident management framework and process
  • Strong written and verbal communication skills
  • A commitment to fair outcomes for our customers
  • Some experience in remediation delivery or governance would be ideal

What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.


As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.


How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.

Do you need reasonable adjustments during the recruitment process?

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