Quality & Compliance Specialist I x

1 week ago

Bella Vista, New South Wales, Australia Big W Full time

We have a fixed-term opportunity (6 month with potential view of extension) for a Quality & Compliance Specialist to join our Product Quality & Compliance team.


The Quality and Compliance specialist role is responsible to deliver key compliance requirements for all products and processes completed in the Big W X business.

The specialist must collaborate across the business with all teams and with our suppliers to support the delivery of our key operational quality and compliance requirements for all products sold through the BIG W X digital platforms.


About BIG W


BIG W is one of Australia's most loved brands and has been part of our families for over 40 years.

At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally.

We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading international brands.

Our customers can choose everything for their kids, home, themselves, for leisure and for their everyday life. Our team of over 16,000 members is located in Australia, Hong Kong and Bangladesh.

**About the Opportunity

**As a Quality & Compliance Specialist, your main responsibilities includes, but not limited to: - Develop and document the key compliance requirements which relate to quality, compliance and product safety for all products sold through our BIG W digital platforms.

  • Engage with both internal digital and external stakeholders to support their understanding of Big W's compliance requirements, and how these requirements help us to meet our obligations under Australian consumer law
  • Support the BIG W X team to deliver compliance within the customer facing digital platforms.
  • Engage with all suppliers who will provide product through the DSV or Marketplace model to ensure that product safety ,quality and compliance requirements are delivered to ensure that we deliver quality safe products to our online customers
  • Train all members of the BIG W X team in the compliance requirements for product safety and quality including key requirements around claims, naming conventions, sustainability attributes etc.
  • Review and approve all online claims for products which appear on the BIG W website.
  • Build streamlined processes which improve the process of information transfer from commercial and supplier to deliver compliant online content.
  • Work closely with the leaders in BIG W X to facilitate a plan for delivery of the ACCC product safety pledge for online businesses.
  • Work closely with the QA and Customer Care team to deliver end to end across our business
**About you
Keen on the opportunity? Let's talk about your skills now


You have previous experience working in a compliance team with an expertise in regulatory compliance and product safety, ideally within an online digital retailing.


You have high attention to details and the ability to deliver technical documents to support and guide your key stakeholders.

You will be seen as the Compliance SME from the different partners you deal with on a daily basis.

Engaging with stakeholders holds no secret for you You work in a collaborative way with stakeholders at all levels, always with end to end thinking.


Embracing agile practices, adapting to changes and new ways of working is something you are excited about You are able to balance your energy for the future with the everyday, remaining attuned to the work and showing deep care for the squad.

As an inclusive, team-first company, our people are at the core of everything we do.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve.

**Grow with the Group
**We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.


We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.


We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

work18 #LI-Hybrid

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