Ict Configuration Manager

1 week ago

Brisbane, Queensland, Australia Education Full time

About the Team:


The IT Service Management team within the Department of Education's Information & Technologies Branch is a collaborative and dynamic team & is dedicated to implementing and improving IT processes, ensuring the delivery of high-quality services, and supporting the department's vision of an equitable and high-performing education system.


Your Opportunity:


As the ICT Configuration Manager within the Department, your role is pivotal in leading the development and implementation of best practices in ICT Configuration Management.

Located in Brisbane's CBD and part of the IT Service Management team, you will collaborate with key stakeholders to ensure adherence to the department's configuration management process.

Reporting to the Manager, IT Service Management, you will foster relationships, participate in cross-functional initiatives.
Your Role
The ITC Configuration Manager will have responsibility for, but not limited to the following:

  • Lead the development of the branch's ICT Configuration Management capabilities, ensuring staff understanding and acceptance of the process.
  • Develop and implement metrics reporting in accordance with ITIL standards, and ensure compliance with the ICT Configuration Management process, standards, tools, procedures, and metrics.
  • Establish and maintain a secure Configuration Management System (CMS) to store Configuration Item (CI) data for accurate risk assessment, incident resolution, and tracking of software, systems, documents, and service dependencies.
  • Conduct regular audits of the configuration management system, verifying data quality and compliance with internal and external requirements.
  • Enhance and promote Configuration Management policies, processes, and procedures, ensuring compliance and reducing risk by implementing effective processes and controls for maintaining the CMS and supporting system integrity and security.

About You:

Benefits of Working With Us:

  • 12.5% Superannuation: We provide a generous superannuation contribution to help you build a secure retirement fund.
  • Flexible Work Arrangements: After the probationary period you will have access to our flexible work arrangements, a typical team member will be in the office 3 days a week with the option of 2 days working remotely.
  • Close to

Public Transport:

Situated in the heart of Brisbane's CBD, our office is easily accessible via various public transport options, making your daily commute simple and convenient.


  • Free bicycle parking with end of trip facilities & paid car parking on site: Our convenient onsite parking and end of trip facilities ensures that commuting to work is a breeze, saving you time and stress.

How to Apply:

  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
  • Attach a 2page response to the How you will be Assessed section of the attached role description.


Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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