Current jobs related to Service Management Analyst - Canberra, ACT - Unisys
-
Security Threat Analyst
2 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleWe are seeking a highly skilled Security Threat Analyst to join our team at the Australian Public Service Commission. As a Security Threat Analyst, you will play a critical role in providing expert advice on security threats and risks to our organization.Key ResponsibilitiesConduct research and analysis to identify and assess security threats...
-
Data Analyst Manager
3 weeks ago
Canberra, ACT, Australia Services Australia Full timeJob DescriptionJob Title: Assistant Director – Data Analyst, Business Analyst and Technical ManagerJob Summary:We are seeking an experienced and skilled Assistant Director to lead our Data Analyst, Business Analyst, and Technical Manager teams. The successful candidate will be responsible for delivering high-quality intelligence advice to prevent, detect,...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, ensuring prompt resolution of incidents and service requests.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatResolve incidents and...
-
Senior Data Analyst
1 day ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleThe Department of Climate Change, Energy, the Environment and Water is seeking a highly skilled Senior Data Analyst to join the Emissions Reduction Division. As a key member of the team, you will play a critical role in developing and delivering policies to reduce Australia's greenhouse gas emissions and track progress toward our national...
-
Policy Advisor and Analyst
3 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleWe are seeking enthusiastic and motivated policy advisors and analysts to join our team at the Australian Public Service Commission. As a key member of our Strategy and Analysis branches, you will play a critical role in providing evidence-based advice on climate change policy.Key ResponsibilitiesLead and manage projects and teams to undertake...
-
Service Desk Analyst
1 week ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, ensuring prompt resolution of incidents and service requests, and managing calls from initiation to resolution.Responsibilities and Accountabilities:Provide...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia KBR, Inc Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at KBR, Inc. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia KBR Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
IT Manager
3 weeks ago
Canberra, ACT, Australia HiTech Group Full timeAbout the RoleHiTech Group is seeking an experienced IT Manager / Investment & Architecture Analyst to support the capacity and capability of its architecture services. This role will contribute to the commissioned ICT Architecture Review, aligning long-term ICT investment plans with agency objectives and identifying cost rationalisation opportunities.The IT...
-
Digital Solutions Delivery Manager
3 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleThe Australian Public Service Commission is seeking an experienced Digital Solutions Delivery Manager to join our team. As a key member of our Digital Delivery Branch, you will be responsible for leading the development and delivery of digital solutions and business applications that enable the Department to succeed in executing its...
-
Service Desk Analyst
1 week ago
Canberra, ACT, Australia Telstra Full timeJob Title: Service Desk AnalystWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra.As a Customer Service Specialist, you will play a crucial role in fulfilling and resolving requests raised by Defence customers. Your primary responsibilities include answering inbound calls, managing...
-
Senior Technical Intelligence Analyst
3 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleWe are seeking a highly skilled and motivated Senior Technical Intelligence Assessment Analyst to join our team at the Australian Public Service Commission.Key ResponsibilitiesConduct complex research and analysis on improvised and non-conventional threats, weapons systems, technologies, and their enabling employment methodologies.Research and...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia Telstra Full timeJob Title: Service Desk AnalystWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra.This is a permanent full-time position, based in Canberra / Paddington (Sydney).As a Customer Service Specialist, you will play a crucial role in fulfilling and resolving requests raised by Defence...
-
Digital Solutions Delivery Manager
1 week ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleWe are seeking an experienced Digital Delivery Manager to join our team in the Digital Solutions Delivery and Sustainment section. As a key member of our team, you will be responsible for leading the delivery of complex digital solutions in an agile environment.Key ResponsibilitiesLead the delivery of digital solutions, including day-to-day...
-
Project Manager/Business Analyst
2 weeks ago
Canberra, ACT, Australia HiTech Group Full timeProject Manager/Business Analyst OpportunityWe are seeking an experienced Project Manager/Business Analyst to join our team at HiTech Group. As a key member of our IT project delivery team, you will play a crucial role in delivering IT projects on time and in budget.Key Responsibilities:Scope, analyze, deliver, and implement various ICT projectsEngage with...
-
Digital Capability Analyst
2 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleWe are seeking highly motivated and skilled individuals to fill the position of Capability Analyst in our Digital Capability Division. As a key member of our team, you will play a critical role in strengthening Australia's national security through digital capability decision-making.Key ResponsibilitiesAnalysis and Problem-Solving: Identify and...
-
Digital Solutions Delivery Manager
3 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleThe Australian Public Service Commission is seeking an experienced Digital Solutions Delivery Manager to join our team in the Department of Infrastructure, Transport, Regional Development, Communications and the Arts.Key ResponsibilitiesLead the delivery of complex digital solutions in an agile environment, including day-to-day support for the...
-
Test Analyst
2 weeks ago
Canberra, ACT, Australia HiTech Group Full time{"h1": "Test Analyst Opportunity at HiTech Group", "p": "We are seeking a skilled Test Analyst to join our team at HiTech Group. As a Test Analyst, you will play a crucial role in the implementation and delivery of SAS IMS to replace our current CMS system. You will be part of a project team that sits within the Fraud Intelligence branch, leading the...
-
Digital Capability Analyst
3 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleThe Australian Public Service Commission is seeking highly motivated and skilled individuals to join our team as Digital Capability Analysts. As a key member of our team, you will play a critical role in strengthening Australia's national security through digital capability decision-making.Key ResponsibilitiesIdentify and employ best practice...
-
Digital Capability Analyst
3 weeks ago
Canberra, ACT, Australia Australian Public Service Commission Full timeAbout the RoleThe Australian Public Service Commission is seeking highly motivated and skilled individuals to join our team as Digital Capability Analysts. As a key member of our team, you will play a critical role in strengthening Australia's national security through digital capability decision-making.Key ResponsibilitiesIdentify and employ best practice...
Service Management Analyst
4 months ago
Job Description We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.
Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte, InteliServe
What success looks like in this role:
Summary
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major Incident Management, problem management, request management, change management and service level management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic.
Responsibilities
- Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.
- Ensures contractual service support requirements are understood and managed.
- Ensures effective communication and coordination of problemsolving efforts between support teams, account teams, field service personnel and customers.
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Presents operational and service level reports and explains service level support available to internal or external customers.
- Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
- Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines.
- Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations.
- Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues.
- Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately.
You will be successful in this role if you have:
- Bachelor's Degree and a minimum of 2 years of relevant experience or equivalent combination of education and work experience.
Must be an Australian Citizen with an active NV1 clearance.
- Basic understanding of ITIL V3 processes and principals.
- Very good verbal and written communication skills.
eeo
Notice For U
S Applicants:
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
