Housing Officer

2 weeks ago


Brisbane, Queensland, Australia Empire Group Full time
  • A03 Housing Officer
  • Temporary Role
  • QLD Government
  • $ super per hour
  • ASAP Start
  • Logan

Exciting opportunity to be part of a dynamic team within a Housing Service Centre. You will be responsible for providing a wide range of services and guidance on applicant, tenancy, and property management to customers with diverse needs.

The Role

  • Interact with customers through phone and in-person interactions, conduct customer interviews, refer them to support services, evaluate new social and private housing applications.
  • Maintain precise customer and property records using Microsoft Suite and internal IT systems accurately.
  • Handle tenancy arrangements, allocations, tenancy changes, vacancies, and collaborate with other housing providers to ensure compliance with regulations.
  • Visit properties, investigate and resolve tenancy disputes and complaints.
  • Supervise property maintenance and carry out property inspections.
  • Oversee rent and maintenance arrears, rent assessments, payment plans, refunds, and collections.

You
The ideal candidate will possess exceptional communication skills, empathy, and prior experience in a customer-facing position. Key requirements include:

  • Demonstrated customer service expertise (phone and in-person)
  • Proficiency in Microsoft Office and a willingness to learn new IT systems
  • Keen attention to detail and the ability to work autonomously
  • Outstanding communication skills
  • Maintain confidentiality, empathy, and resilience in challenging situations
  • Capable of working under pressure in a fast-paced setting
  • National Criminal History check and a valid driver's license will be necessary

To apply for this role, submit your CV and cover letter in Microsoft Word format. Alternatively, reach out via email or phone. Note: Only shortlisted candidates will be contacted.

Consultant

Reference number: BBBH26231
Profession:GovernmentGovernment

Company: Empire Group
Date posted: 24th May, 2024


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