Housing Officer
2 weeks ago
- A03 Housing Officer
- Temporary Role
- QLD Government
- $ super per hour
- ASAP Start
- Logan
Exciting opportunity to be part of a dynamic team within a Housing Service Centre. You will be responsible for providing a wide range of services and guidance on applicant, tenancy, and property management to customers with diverse needs.
The Role
- Interact with customers through phone and in-person interactions, conduct customer interviews, refer them to support services, evaluate new social and private housing applications.
- Maintain precise customer and property records using Microsoft Suite and internal IT systems accurately.
- Handle tenancy arrangements, allocations, tenancy changes, vacancies, and collaborate with other housing providers to ensure compliance with regulations.
- Visit properties, investigate and resolve tenancy disputes and complaints.
- Supervise property maintenance and carry out property inspections.
- Oversee rent and maintenance arrears, rent assessments, payment plans, refunds, and collections.
You
The ideal candidate will possess exceptional communication skills, empathy, and prior experience in a customer-facing position. Key requirements include:
- Demonstrated customer service expertise (phone and in-person)
- Proficiency in Microsoft Office and a willingness to learn new IT systems
- Keen attention to detail and the ability to work autonomously
- Outstanding communication skills
- Maintain confidentiality, empathy, and resilience in challenging situations
- Capable of working under pressure in a fast-paced setting
- National Criminal History check and a valid driver's license will be necessary
To apply for this role, submit your CV and cover letter in Microsoft Word format. Alternatively, reach out via email or phone. Note: Only shortlisted candidates will be contacted.
Consultant
Reference number: BBBH26231
Profession:GovernmentGovernment
Company: Empire Group
Date posted: 24th May, 2024
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