Rent Connect Officer

2 weeks ago

Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

As a RentConnect Officer you will be responsible to:

  • Assessing and appropriately responding to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private rental market.
  • Providing private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure, and sustain suitable private rental accommodation.
  • Establishing, strengthening, and utilising strategic networks and individual relationships with local real estate agents and lessors, nongovernment and government human service providers, temporary accommodation providers and local government agencies.
  • Developing and maintaining current knowledge of the local rental market and housing options available.
  • Actively participating in local initiatives to improve interagency linkages and service delivery.
  • Developing effective relationships and networks within the broader housing and support systems to enable appropriate referrals to support services.
  • Contributing to the supervision of staff.
  • Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
  • Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
  • Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities.
Mandatory requirements

  • Class C driver's license.
  • This role supervises up to two Senior Housing Officer and 5 Housing Officers
  • Conditions can sometimes be unpredictable requiring flexibility, and an awareness for personal safety, whilst having a focus on service excellence and a commitment to delivering high quality outcomes for customers.
  • This role operates in a Housing Service Centre and in the field, which includes meeting with customers in their homes. Regional roles may involve intrastate travel overnight.
Applications will remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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