Enterprise Account Manager

1 week ago

Melbourne, Victoria, Australia Culture Amp Full time

How you can help make a better world of work

Here at Culture Amp we have an exciting opportunity for an Enterprise Account Manager to come and join our talented and inclusive sales practice.

We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can start to "connect the dots" between their Engagement and Performance data. We are also heavily invested by some of the largest firms in the world. This investment means that more work is going into future products that could be used to expand customer usage.

If you're a salesperson who is deeply curious and incredibly passionate about people and culture and wants to work in a business that will allow you to try new things, drive behavioural change and impact positive return on investment, come and join us as we take the next step in fuelling our rocket ship and changing the world of work.

Working within our high performing, APAC Account Management team, you will have the autonomy to try new things, work on projects and play a significant part in driving the adoption of new products to our current customer base.

As part of this team of amazing humans,

You will

  • Own an expansion quota for our current customer base targeted at the Enterprise level
  • Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
  • Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals
  • Work closely with Customer Success to lead on touch points with Customers during the subscription year
  • Work with core renewal team to handle more complicated renewal processes
  • Identify opportunities to expand current relationships to parent or subsidiary organizations
  • Contribute to the Account Manager Playbook to iterate and create the process for account growth

You have

  • Proven track record of achieving sales goals within an existing or new business customer base at the Mid-Market and/or Enterprise level - this is a hunting role
  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Experience forecasting and managing a healthy pipeline of complex opportunities
  • Strong presentation and communication skills
  • A focus on building strategic relationships with customers
  • Bonus points: Hands-on experience selling either a performance software or HRIS tool to a variety of organisations

After 3 months, you will...

  • Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
  • Partner with the Customer Success team on the Customer Journey from the time a client commits to work with us to renewal
  • Articulate and update clients on product offerings
  • Develop a pipeline of opportunities in your assigned Book of Business

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