Mgr-operations

2 weeks ago

Melbourne, Victoria, Australia AC Hotels Full time
Job Description

Job Number

Job Category Rooms & Guest Services Operations

Location AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating selfconfidence, energy and enthusiasm.
  • Assists employees in understanding guests' everchanging needs and expectations, and exceeding them.

Managing Property Operations Function(s)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a onetoone basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer.

Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful.

Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things.

Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing g

  • Operations Mgr

    2 weeks ago

    Melbourne, Victoria, Australia Australian Institute of International Affairs (Vic) Full time

    About the roleHelping Australians know more, understand more and engage more in international affairs is what the Institute of International Affairs (AIIA Victoria) has achieved for nearly 100 years. A wonderful opportunity is now available for you to contribute to this important legacy.Supported by volunteers, interns and a tight-knit permanent team, this...

  • Operations Excellence Mgr, Flex

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    DESCRIPTIONAt Amazon we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile...

  • Operations Mgr Central Intake

    2 weeks ago

    Melbourne, Victoria, Australia Uniting AgeWell Full time

    Reference NumberPosition TitleEmployment TypeFull TimeLocation Community Development Strathdon AHAPosition SummaryAbout Us:At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential...

  • Finance & HR Administration

    2 weeks ago

    Melbourne, Victoria, Australia MJD Recruitment Full time

    Competitive salary of $100,000 + Gorgeous, green, light filled office with gym & wellness room Incredible breadth in your role working alongside senior leaders Maybe you have excelled in finance & accounts admin, since recognising your business acumen and career growth interest is across broader operational functions... Or maybe you've been in a multifaceted...

  • Finance & HR Administrator

    2 weeks ago

    Melbourne, Victoria, Australia MJD Recruitment Full time

    Competitive salary of $100,000 + superGorgeous, green, light filled office with gym & wellness roomIncredible breadth in your role working alongside senior leaders Maybe you have excelled in finance & accounts admin, since recognising your business acumen and career growth interest is across broader operational functions... Or maybe you've been in a...

  • Facilities Mgr

    2 weeks ago

    Melbourne, Victoria, Australia CBRE Full time

    Posted- 31-Jul-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Building Management, Facilities Management- Location(s)- Melbourne - Victoria - AustraliaWork for a Global Leader in Real Estate, managing a Commercial PortfolioJoin a high performing Facilities Management teamMelbourne | Land of the Wurundjeri peopleWe are looking...

  • Mgr Maintenance Planning

    2 weeks ago

    Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Fantastic leadership opportunity due to internal promotion Wonderful opportunity for an experienced leader Collingwood Head Office location Immediate access to world class Staff Travel benefitsIf you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in...

  • Mgr Maintenance Planning

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Full time

    Fantastic leadership opportunity due to internal promotion: Wonderful opportunity for an experienced leader Collingwood Head Office location:- Immediate access to world class Staff Travel benefits**If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment...

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Senior Financial Operations Officer

    2 weeks ago

    Melbourne, Victoria, Australia EcoPlanet Green Operations GmbH Full time

    Senior Financial Operations Officer (Vpsg4) Department of Education - Melbourne, VICAccounting Source: uWorkin JOB DESCRIPTION This is a full time, two-year fixed term opportunity ending 30/06/2026. Senior Financial Operations Officer| VPS4| Full Time| Fixed Term (till 30/6/2026) About the DepartmentThe role of the Department of Education is to support...

  • Mgr, Solutions Engineering

    2 weeks ago

    Melbourne, Victoria, Australia NetApp Full time

    Job SummaryAs a Solutions Engineering Manager you will lead the Technical Solutions Specialist Team across Australia & New Zealand, utilizing your skills across both people management and your solid understanding of both business and technology strategy. In this role you will have a broad scope of responsibility, owning the development and execution of...

  • People Operations Business Partner

    2 weeks ago

    Melbourne, Victoria, Australia EcoPlanet Green Operations GmbH Full time

    About AmberAmber is a new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 30 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It's a cheaper way to buy power, a...

  • Mgr-revenue-cluster

    2 weeks ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    Job Description:Job Number Job Category Revenue ManagementLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementThe Cluster Revenue Manager will be required to maximize overall hotel revenue; while balancing profitability; through implementation...

  • Digital Solutions Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne permanent on-site parking, south eastern suburbsWorking for this dynamic Records and Information Management organisation as a Digital Solutions Consultant you will have responsibility for technical leadership and pre-sales consulting of digital services and solutions.Your will focus on understanding customer needs, scoping requirements...

  • Assistant Manager- Vic North

    2 weeks ago

    Melbourne, Victoria, Australia Anaconda Group Full time

    Assistant Manager- Vic NorthJob no: 509757Work type: Full timeLocation: VIC - MetroCategories: Dept Manager / Team Leader / Assistant Store MgrJoin Anaconda's fast-growing team as a store leader in the suburbs of Northern Victoria.Represent Anaconda as an enthusiastic leaderCompetitive salary package + quarterly profit share + superGreat team spirit and...

  • Health Information Mgr

    2 weeks ago

    Melbourne, Victoria, Australia Mercy Health Full time

    Location: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: Mercy HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Health and Allied HealthReference: 21717ABOUT THE ROLE:Mercy Hospital for Women has an exciting opportunity for an enthusiastic Health Information Manager with a passion for coding, statutory reporting,...

  • Assoc Mgr, Quality Engrg

    2 weeks ago

    Melbourne, Victoria, Australia L3Harris Technologies Full time

    :Quality Assurance ManagerMission NetworksMelbourne, VICAbout the opportunity:L3Harris Technologies is seeking an experienced Quality Assurance Manager to drive the Quality Assurance aspects of the Airservices Australia Enterprise Network Modernization Program (ENMP). In this role, the Quality Manager will be responsible for the maintaining program...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Greenfields Operations Full time

    Customer Support Coordinator (Pre-Site) - Greenfields OperationsLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Based in our fun, family environment Mount Waverley Head Office,...

  • sales manager

    2 weeks ago

    Melbourne, Victoria, Australia ROC Consulting Full time

    Company This business is one of Australia's leading providers of concrete solutions to all markets across the construction sector. They are renowned for their range of excellent products and pride themselves on providing a sustainable concrete additive solution to clients across the nation. The company promotes the various uses of sustainable products for...