Customer Success

1 week ago

North Sydney Council, Australia Nine Full time
Company Description


Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment.

We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.


Our Purpose:
We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here.

We bring our purpose to life via three shared values:
We walk the talk, turn over every stone and keep it human.

Job Description:


Provide customer support, perform day-to-day activities and deliver an excellent customer experience for small to medium businesses (SMBs) placing advertising across Nine's leading media assets through Nine's new self-serve advertising platform.

The SMB Ad Platform team is a newly created team within the Sales organisation of Nine.

The SMB Ad Platform team is responsible for driving Nine's advertising revenue growth from the SMB sector by building, continuously enhancing, promoting and overseeing the go-to-market strategy of a new self-serve ad platform that allows SMBs to place digital advertising across Nine's media properties.


Day to day you will:

  • Design and implement first line automated customer support through an Intercom bot including platform tours, step by step guides through the booking process, automated FAQs and steps to triage complex issues
  • Provide helpful and friendly customer service to advertisers who require support, abiding by high service level standards and minimising response and resolution times
  • Provide product and targeting recommendations to customers to meet the needs of their campaign objectives
  • Prepare reports by collating data gathered from customer interactions to identify common themes in customer questions, concerns of issues
  • Implement updates to automated customer support tools and/or work with members of the team to identify product enhancements that will address the issues and improve customer experience, conversions and retention
  • Hand customers who have exceeded a level of spend on the platform over to the Nine Plus sales team as qualified leads for direct sales representation

Qualifications:


Working in a fast paced, multi-tasking environment, you will get to know Nine's digital advertising products and be an important member of a new team tasked with expanding Nine's footprint in the SMB advertising market and growing digital advertising revenue.


What we would like to see on your resume:

  • Experience in customer service fields
  • Personable and attentive
  • Strong written and verbal communication skills
  • Ability to multitask and work in a fastpaced environment
  • Great problem solving aptitude
  • Use of Intercom would be advantageous
Additional Information

Being part of our Nine Sales team means you will benefit from:


  • Competitive Sales Incentive Scheme that rewards and recognises performance & success.
-
Sales Academy - our bespoke training and development program for Sales.
-
Every day is flexible - we believe in the future of work where our work is led by task and purpose.
-
Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.

  • Brand new offices in the heart of North Sydney
    within our building are our news and filming studios where all the action happens plus views of the Harbour
-
Exclusive invitations to Nine Events - whether you are a fan of Ninja Warrior or the NRL, it could be you sitting in the audience

Life at Nine:

Nine is a people business.

Being part of the team means you'll be in a culture that promotes creativity and innovation, diversity and inclusion, is open to feedback, rewards impact and ensures everyone is heard.


Importantly, you'll receive the following:

  • Career development and quality training
  • Up to 16 weeks paid primary carer's parental leave
  • Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
  • Discounts on products and services with corporate partners

Our Commitment to Diversity and Inclusion:

Disclaimer:
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

LI-Hybrid

  • Customer Success

    1 week ago

    North Sydney Council, Australia Nine Full time

    Company DescriptionNine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia Open Text Corporation Full time

    Customer Success Manager: Req id: North Sydney, NSW, AUOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.Job scope/summary:The OpenText Customer Success...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia Qlik Full time

    What makes us Qlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an endtoend solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row Our platform is the only one on the market that allows for openended, curiositydriven exploration, giving everyone at any skill level ...

  • Academy for Customer Success

    1 week ago

    North Sydney Council, Australia SAP Full time

    We help the world run betterWhat we offer**We help the world run better.Who you'll becomeLet's help you decide - which program is right for you?Sales Account Executive Responsibilities:The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Represenative

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company DescriptionAt Shift, we're passionate about disruption, transformation and positive change. Our goal is to shift perceptions and expectations of what is possible. We're here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you'll approach new challenges with a clean sheet of paper,...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia Onset Full time

    Flexible working arrangements Competitive salary Cutting edge technologyIndustries spanning banking, healthcare, tele-medicine, government, and financial services have encountered challenges, yet they've embraced cutting-edge AI technology with a human-first approach to enhance their business processes.This technology has gained recognition and rewards both...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia Workday, Inc. Full time

    1.Provide the best possible experience on our site2.Collect statistics to optimize site functionality At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our...

  • Lead Customer Success Manager

    1 week ago

    North Sydney Council, Australia opentext Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:The Lead, Customer Success Manager (CSM) at OpenText is responsible for working with...

  • Hp Customer Success Manager

    1 week ago

    North Sydney Council, Australia Data#3 Limited Full time

    Job Summary: Join Data#3 as a Customer Success Specialist, play a pivotal role to ensure customer success with Infrastructure Solutions as a Service. Collaborate with sales, vendors, and customers for exceptional service and outcomes.Date Listed:Job Ref:Job Type:Location:9/11/2023SACA110870PermanentNorth Sydney- Join a company with HEART: Work for an HRD...

  • Customer Success Executive for APAC

    1 week ago

    North Sydney Council, Australia SignUp Software AB Full time

    We are looking for a full-time, Sydney-based customer success executive to provide applicational and technical support for our Accounts Payable automation product ExFlow. The successful applicant will enjoy problem-solving, building relationships, and working independently as well as in a team. ResponsibilitiesOur Customer Success Executive will act as a...

  • Customer Success Executive for Apac

    1 week ago

    North Sydney Council, Australia SignUp Software Full time

    Responsibilities:Our Customer Success Executive will act as a bridge between our Support Specialists and the Director of Customer Success. The key objectives of this role are to measure and maximize customer satisfaction and reduce churn.Day-to-day tasks will include, but not be limited to: Plan and lead regular client engagement meetings Be a customer...

  • Customer Success Manager

    1 week ago

    North Sydney Council, Australia FiveStones Limited Full time

    What do you need to do?Product Enablement and Knowledge Management Leverage existing Digital Marketing knowledge and expertise, particularly in Paid Search, to enhance FiveStones customers' usage of the GMP and maximise the return of their investment in the Google Marketing Platform, namely Search Ads 360. Manage the customer's onboarding for the Google...

  • Customer Success Manager

    1 week ago

    North Sydney, Australia Open Text Corporation Full time

    **Customer Success Manager**: - Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job...

  • Customer Success Manager

    4 weeks ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    3 weeks ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    2 weeks ago

    North Sydney, Australia Teradata Full time

    The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet...

  • Customer Success Manager

    1 week ago

    North Sydney, Australia Qlik Full time

    What makes us Qlik - Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill...

  • Customer Success Manager

    3 weeks ago

    North Sydney, Australia KINSHIP digital Pty Ltd Full time

    100 Walker St, North Sydney, NSW 2060 **Customer Success Manager** **Who we are -** KINSHIP is a digital agency that enables organisations to better understand and connect with citizens online. Partnering with leading technology providers, we deliver data-driven strategies to empower companies on their digital transformation journey. We believe that data...