Customer Engagement Coordinator

1 week ago


Perth, Western Australia Schlumberger Australia Pty Ltd Full time
_SLB is a global technology company, driving energy innovation for a balanced planet_

Customer Engagement Coordinator

  • Permanent employment
  • Gold Tier Private Health Cover
  • Comprehensive Life, TPD & Income Protection Insurances
  • Wellness Benefits
  • Employment Assistance Program
  • Discounted Stock Purchase Program
  • Attractive compensation package

Location:
Adelaide, SA

Type of contract:
Permanent

SLB is currently looking for
a Customer Engagement Coordinator (CEC) to join our team.

Responsibilities:

  • Act as the customer pointofcontact for operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management
  • Establish and maintain a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract
  • Ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics
  • Drive the adoption of effective technological solutions to the customer needs and challenges
  • Coordinate the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)
  • Communicate recommendations and actions to the customer to mitigate unplanned events.
  • Ensure that job deliverables are accurate and delivered on time.
  • Facilitate customer reviews of SQ events as required.
  • Coordinate and conduct regular service quality meetings with the customer.
  • Evaluate customer feedback via customer satisfaction reports and performance reviews.
  • Review the quality and completeness of field tickets.
  • Proactively identify and resolve invoice disputes regarding product and service delivery issues.
  • Design, plan and support Well Construction operations in line with NOPSEMA requirements
  • Input to Well Construction tender submissions from a technical and commercial standpoint

Requirements:

  • Reside in Adelaide or Australia and have the full right to live and work in Australia
  • No travel restrictions and open to relocation in Australia based on company's requirement
  • Must have an Engineering Degree
  • Minimum five (5) years' Field Engineer experience in an Oilfield Services Company in Well Construction Operations, including experience with technical support and project coordinator role, in addition to offshore Well Construction experience including floating rigs
  • Have valid BOSIET, MSIC, CSTP and OGUK medical certificates is desirable
- all aspects of planning, including all types of Well Construction jobs;
- fundamental concepts of Well Construction planning;
- good knowledge of Well Construction tools

  • Technical competence with SLB's Well Construction equipment, services and resources and software
  • Client's Well Construction design in order to be able to meet their requirements; understand software concepts; and use other software as directed by the Client based on the contract requirements;
  • Coordination of all the required activities
  • Possess strong analytical and technical skills, and be proficient
  • Strong understanding of SLB service offering Highly selfmotivated
  • Ability to work under pressure
  • Excellent adaptability to field conditions
  • Ability to work effectively in Teams
  • Strong Commitment to QHSE
  • Client and Service oriented
  • Performance Focused
  • Ability to learn quickly and translate the learning into practical solutions
  • Good communication and interpersonal skills

Application:

Application is open from
03-March-2023 until 03-April-2023
Only successful applicants that meet the above criteria will be contacted.

SLB is an equal employment opportunity employer.

Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

We are committed to providing employment opportunities for Aboriginal and Torres Strait Islander people.

SLB formerly known as Schlumberger

Application Question(s):

  • Do you have full Australia work right?
  • What's your expected annual base salary?
  • What's your highest level of education?
  • Are you willing to relocate for this role?
  • Do you have minimum five (5) years' Field Engineer experience in an Oilfield Services Company in Well Construction Operations, including experience with technical support and project coordinator role, in addition to offshore Well Construction experience including floating rigs?

Work Location:
One location

Application Deadline: 03/04/2023

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