Customer Education and Engagement Advisor

1 week ago

Perth, Western Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.


We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia's energy landscape is evolving to become more sustainable.

Role Summary:


The Customer Education and Engagement Advisor role is an opportunity to join our Stakeholder and Community Engagement Team based at our Perth CBD Head Office on a 24-Month contract.


This role identifies, coordinates and delivers education and engagement events and campaigns to facilitate key learning outcomes to a range of industry, customer and community stakeholders.


Key responsibilities of the role include:

  • Assess, adapt, and deliver an annual program/calendar of education and engagement activities and events in line with Synergy's strategy, to meet the SWIS communities' changing needs.
  • Represent Synergy at external forums and events and coordinate teams of staff on larger programs.
  • Manage external vendors and suppliers developing activation assets and merchandise as required, including invoice management.
  • Work closely with the Stakeholder and Community Engagement team as required to understand and assist with delivery of community engagement opportunities, across metro and regional areas of the SWIS (some overnight or weekend travel required).
  • Ensure health, safety, accessibility, and legal compliance for all engagement activities, including events and activations.

What you'll bring:

  • 35 years' experience in marketing communications, campaign, or events delivery.
  • Demonstrated capability to deliver strategic stakeholder and community engagement programs, sponsorships and partnerships, advice, and support in a large organisation.
  • Knowledge of Digital marketing and production.
  • Experience in building and managing relationships with key vendors, suppliers, and other stakeholders.
  • Undergraduate degree in marketing, communication, or related discipline.

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave
Click here for a full list of our benefits

Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.

In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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