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Customer Service Representative

4 months ago

Sydney, New South Wales, Australia Opal Full time

Discover Opal....

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover what Opal can offer you...

  • Competitive salary in a 12-month fixed-term role
  • Hybrid working environment – 3 days in the office and 2 working from home
  • Join a supportive tight-knit team

Discover the Opportunity....

Opal Fibre Packaging Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Representative to join the team at our site in Revesby on a 12-month fixed-term contract.

The key focus of this role will be to:

  • Providing high quality service to customers and suppliers via email and phone calls
  • Work closely with customers to develop & deliver solutions to any issues that arise (for example: any blocked orders, pricing enquiries or changes to delivery times)
  • Manage the communication channel between internal departments and the customer to achieve DIFOT (Delivery in Full on Time) e.g., arranging late timeslots, transport arrangements.
  • Management of cases within CRM system to achieve recommended close out times and effective resolution for customers.
  • Respond to internal and external queries via CRM, e.g. new and existing orders, credits, quality, tooling, delivery dates, pricing, production/dispatch status, and new business queries.
  • Manage and document all customer communication via CRM system.

Discover your sustainable future...

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  • Experience in using SAP databases is required
  • Previous experience working in a call-centre environment would be viewed favourably
  • Excellent phone skills, especially in busy environment
  • Strong attention to detail – with a customer focussed mindset
  • Ability to remain calm under pressure
  • Ability to manage competing demands and to manage deadlines.
  • Experience in using CRMs (such as Salesforce) would be viewed favourably

Discover more... by visiting our website at

Find out about Opal - follow us on LinkedIn

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now

For more information about this role contact Daniel O'Meara on

Our Opal Values

Thinking packaging. Discover Opal.