Administrative Officer

1 week ago

Mackay Regional, Australia Surgeons Full time
Administrative Officer - Training Management Platform

RACS VIC Office, Spring Street, East Melbourne, Victoria, Australia Req #99

Thursday, 16 May 2024

About the company

The Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand.

With service to our members at the forefront of our business, we support ongoing learning and development for our surgical workforce of more than 7,000 surgeons and 1,300 surgical trainees and Specialist International Medical Graduates.

RACS is on an exciting journey to transform the way our members engage with us by making improvements across many aspects of the College - from learning and development to technology and governance. We are focusing on collaboration and innovation to better serve our members and to enhance the contribution of surgeons to the community.

About the role

This role reports to the Manager of Surgical Education and Training (SET). As the administrator of the Training Management Platform (TMP), your primary responsibility will be to act as the initial point of contact for TMP user support incidents, service requests, and IT inquiries from Trainees, Supervisors, Trainers, and RACS Staff.

The primary objectives of the role will be to support the Surgical Education and Training (SET) program through:

• Answer incoming calls, correspondence, enquiries based on Surgical Training, specifically TMP and forward other queries to the appropriate area

• Administer resolution of user issues, including escalation to Service Desk, to agreed priorities and response times

• Maintain TMP issue tracking database for major issues

• Contribute and develop standard resolutions for common user problems

• Assist with the collation and distribution of Trainee assessments

• Obtain in-training assessment reports and other assessment tasks for each Trainee in accordance with the SET regulations.

• Assist with the data entry and maintenance of all SET Supervisors and SET Trainees by liaising with Specialty Committees/Boards and working in collaboration with other RACS Teams for reporting purposes

• Onboard new users and data related to training administration across multiple Specialty boards

• Create and implement training-related data on Training Management Platform - e.g. Training Requirements, templates, forms etc

This role is of limited duration and is being offered on a max term basis for a 2 year period. The successful candidate will be working on Training Management Platform (TMP) and we are seeking a candidate that possesses specialized skills in Customer relationship management platforms especially Microsoft Dynamics 365.

This role is a full time position and can be based in any of our office locations in Australia.

Skills and experience


• Excellent administration skills

• Experience with databases and data maintenance

• High attention to detail and accuracy with data entry

• Strong communication skills (both written and verbal)

• Strong organisational skills and the ability to successfully complete multiple tasks within required time frames

• Experience in independently setting priorities to achieve required outcomes

• Ability to manage and update web pages and web content

• Confidence in working in a complex environment with multiple stakeholders

• Intermediate in MS Office Suite Skills (Word, Excel, Outlook)

• Ability to successfully work in a team environment

At our organisation, we are proud to have a positive impact on improving health outcomes in the community. Our people are especially important to us, we treat everyone fairly and are mindful of our colleagues and their wellbeing. Working at RACS, you will thrive in our environment where we recognise that we are all one team. Our employees are at their best when they have balance in their lives, so by joining our team you will have:

  • flexibility to combine working from home with time spent in the office
  • RACS Professional Development Framework (Grow at RACS)
  • access to a wellbeing app
  • additional, gifted leave at the end of the year
  • access to online learning portal THRIVE with a catalogue of 89,000+ courses
  • access to an Employee Assistance Program which includes counselling for personal and work-related issues, support for family members, legal support, career development and planning, nutrition & lifestyle advice as well as financial counselling

We genuinely care about our employees' health and wellbeing and encourage our people to bring their whole selves to work.

How to apply?

To apply for this role please submit your application by clicking on the "Apply Now' button to submit a cover letter, resume and answer the outlined selection criteria.

Please note we will be reviewing applications as they come in.

Enquiries can be directed to however, applications emailed to this address will not be accepted.

  • RACS VIC Office, Spring Street, East Melbourne, Victoria, Australia
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