Digital Engagement Manager

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Digital Engagement Manager
-
Join the CommSec Engagement & Personalisation, Centre of Excellence (CoE) team:

-
18-month fixed term opportunity:

-
Located in Darling Quarter in Sydney CBD

Do work that matters
Join a team that is embarking on new and exciting ways to positively acquire and activate our customers.

You'll use your expertise to identify opportunities within the customer investing journey so we can deliver even better experiences for our customers.

To do this, you'll design and execute real-time behavioural targeting and personalisation initiatives via multiple touchpoints.

See yourself in our team


The Digital Engagement Manager role position sits within the Engagement & Personalisation, Centre of Excellence (COE) which is part of a wider Digital & Customer crew.

You'll report to the Personalisation Senior Manager but your day-to-day focus will be part of the Acquire to Activate squad.

As an experienced Digital Engagement Manager, you'll lead various initiatives including new customer onboarding across CommSec.

Your day will be about:

  • Collaborating with digital and product squads, our media team, capability and tech teams to implement or enable the business with new personalisation experiences (analytics, personalised assets and engaging content).
  • Managing the endtoend delivery of experiences and campaigns to support channelwide and/or productspecific initiatives.
  • Collaborating with our partners in CommBank to have parallel but userfriendly experiences across CommSec, CommSec Pocket and the CommBank app.
  • Creating digital behavioural segments for campaigns using the Adobe products.
  • Constantly running A/B testing experiments and optimising the customer experience and performance.
  • Defining and driving key strategic initiatives where digital capabilities can drive substantial business and customer outcomes, and crosschannel support is required.
  • Supporting the delivery of new features and products by using data to inform priorities, as well as ensuring ongoing reporting and optimisation.

We're interested in hearing from people who:


  • Crave to know our customers. You show non-stop curiosity about knowing and understanding our customers and can turn this knowledge and insight into identifying new business opportunities and 'mic drop' experiences for our customers.
-
Love to write sparkling copy. You have a flair for crafting clear, concise and relevant customer messages that are highly engaging and inspire action.
-
Can make decisions. You have confidence in proposing a solid way forward because you bring your analytical 'geek skills' (including problem solving) to the table.
-
Are laser focused on the detail. You know that to be successful this skill is critical to delivering effective and accurate campaigns and experiences.
-
Have a knack with dealing with people. You do your best work when collaborating within a team. And you have strong influencing and stakeholder management skills to get better outcomes for the business and our customers.
-
Know how to get things done. You're not afraid of owning your work - from inception through to execution, you deliver every time.
-
Like to get 'on the tools'. You have hands-on experience with Adobe platforms
  • Adobe Campaign, Adobe Experience Manager (AEM), Adobe Target, Adobe Audience Manager and are familiar with new technologies such as Adobe Journey Optimiser (AJO) and Adobe Experience Platform (AEP).
-
Believe in the power of yet. You have a desire to learn more with a growth mindset and positive attitude.

Working at CommBank


At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

Talk to us about how these arrangements might work in the role you're interested in.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 01/06/2024

Job ID REQ211610

  • Digital Engagement Manager

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    We are seeking an experienced and skilled Manager, Digital Engagement to join our team. As a key member of our communications team, you will be responsible for developing and implementing digital engagement plans, projects, and initiatives to increase public awareness and engagement with the functioning of the organisation. Key Responsibilities:Develop and...

  • Digital Engagement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    We are seeking an experienced and skilled Manager, Digital Engagement to join our team. As a key member of our communications team, you will be responsible for developing and implementing digital engagement plans, projects, and initiatives to increase public awareness and engagement with the functioning of the organisation. Key Responsibilities:Develop and...

  • Digital Engagement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Randstad Full time

    We are seeking an experienced and skilled Manager, Digital Engagement to join our team. As a key member of our communications team, you will be responsible for developing and implementing digital engagement plans, projects, and initiatives to increase public awareness and engagement with the functioning of the organisation. Key Responsibilities:Develop and...

  • Digital Engagement Manager

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Digital Engagement Manager Commonwealth Bank of Australia Sydney, Australia Digital Engagement Manager Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Digital Engagement Manager Join the CommSec Engagement & Personalisation, Centre of Excellence (CoE) team18-month fixed term opportunityLocated in Darling Quarter in...

  • Digital Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Just Digital People Full time

    Are you passionate about making a difference in the world? Do you have a knack for managing digital campaigns and driving results? We are seeking a talented and drivenDigital Account Manager to join our client's team at NFP Marketing agency. In this role, you will have the opportunity to shape and optimise paid social campaigns for our non-profit clients,...

  • Senior Digital Engagement Manager

    2 weeks ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Senior Digital Engagement Manager Westpac Banking Corporation Sydney, Australia Senior Digital Engagement Manager Westpac Banking Corporation Sydney, Australia Posted 2 days ago Permanent Competitive Senior Digital Engagement Manager Job Description Senior Digital Engagement Manager Permanent Barangaroo Hybrid working arrangements How will I help?The Senior...

  • Digital Engagement Officer

    2 weeks ago

    Sydney, New South Wales, Australia UNSW Australia Full time

    Digital Engagement Officer Job no: 525290 Work type: full time Location: Sydney, NSW Categories: Cyber Digital Engagement Officer Employment Type: Full Time (35-hour week) Duration: Continuing Role Remuneration: $96,960 - $103, % superannuation and leave loading) Location: Kensington NSW (Hybrid Flexible Working) Why Your Role Matters: The...

  • Digital Designer

    2 weeks ago

    Sydney, New South Wales, Australia Adelphi Digital Full time

    What we're looking for As our Digital Designer you will enjoy and have worked in a fast paced project environment with the ability and turnaround deliverables quickly. Key to the success of this role is your experience working on all web interfaces including mobile and tablet devices. It is also a plus if you have worked on branding and other forms of...

  • Digital Engagement Officer

    2 weeks ago

    Sydney, New South Wales, Australia UNSW Australia Full time

    Why Your Role Matters : The portfolio of External Engagement is responsible for connecting the University with core stakeholders including philanthropists, alumni, government, volunteers, the media and the broader community. It is made up of six collaborative and high performing teams: Strategic Communications Corporate Communications Internal...

  • Digital Content Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Digital Associates Full time

    We're on a journey to put customers at the heart of everything we do. For our Marketing, Digital, Brand and PR Teams, that means changing as our customers' needs do.We work on future-focused nation-wide campaigns. Our people are talented, passionate and thrive in dynamic environments. We're not just looking for experts, we're looking for boundary pushers,...

  • Digital Performance Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia BeFound Digital Marketing Full time

    Are you an experienced performance driven digital market who enjoys working on full funnel marketing strategies?Looking to find a better work - lifestyle balance, working with amazing clients and Manly beach across the road?Then this role is for you.The RoleAs a Digital Performance Account Manager, you will get to do more than just manage online...

  • Digital Pm

    2 weeks ago

    Sydney, New South Wales, Australia Digital Downunder Full time

    Sydney (Hybrid, 2/3 In office) 120k + Super Digital PM (Reporting to Delivery Director)Digital PM (Reporting to Delivery Director)Essential 3 years experience in a digital agency as a Digital project manager, delivering enterprise level projects. Strong knowledge of JIRA & Confluence (Administrator level) Solid understanding of the Software Development...

  • Digital Designer

    2 weeks ago

    Sydney, New South Wales, Australia Just Digital People Full time

    JDP are currently working with a market-leading, global creative production agency, working with some of the world's leading brands across a wide range of industries, delivering innovative and engaging solutions.Responsibilities: Establish and maintain positive relationships with internal and client stakeholders Produce highquality campaign artwork for...

  • Assistant Manager Ics Digital Engagement

    2 weeks ago

    Sydney, New South Wales, Australia Amex Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Digital Project Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Digital Downunder Full time

    80/90k + Super Flexi Remote, Remote Digital AgencyReporting to the GM and Senior PM's, you will be joining and assisting a team of 5 Digital Project Managers, delivering Shopify website builds for a large variety of retail and fashion brand clients.The Business: 35+ Employees, 5 teams each with a PM, UX/UI Designer and Developers (No offshore resources)....

  • Digital Engagement Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time

    Join us to make a difference for all students in NSWPosition details Clerk Grade 5/ Full Time Ongoing- Close to transport & hybrid work arrangements availableAbout the roleThe Digital Engagement Officer coordinates and supports digital communication and online community management to engage schools, teachers, students and staff across a wide variety of...

  • Digital marketing media manager

    2 weeks ago

    Sydney, New South Wales, Australia Digital Talent Lab Full time

    Digital Marketing Manager Hey there, thanks for stopping by. I take it you're a Digital Marketer looking for your next gig? You've come to the right place. You've come across an ad from Digital Talent Lab. We work with a long list of companies to help them find amazing talent; amazing talent just like you. We pride ourselves in making the whole recruitment...

  • Junior Digital Executive

    2 weeks ago

    Sydney, New South Wales, Australia Big Wave Digital Full time

    Well recognised brand and high quality company culture Strong leadership, flat structure, lots of career growth Good salary on offer up to $80k + superDigital Marketing Executive - FinTechAre you developing your digital marketing career and looking to join a large-scale organisation? Continue todevelop your skills and experience in all areas of performance...

  • Digital Projects Lead

    2 weeks ago

    Sydney, New South Wales, Australia Digital Downunder Full time

    Up to 170k + Super Sydney Tech Consultancy of 35+ Digital Projects Lead (Reporting to GM, working within team of 4 PM's) Up to 170k + Super Sydney/Flexi Remote Tech Consultancy of 35+The Role: As the Projects Lead you are responsible for the delivery and growth of a collection of accounts representing revenue of multiple millions of dollars, with the support...

  • Manager, Digital Engagement

    2 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 517557Work type: full timeLocation: Sydney, NSWCategories: Marketing / Communications Employment Type: Full time (35 hours week) Duration: continuing Remuneration: $112, % super and leave loading) Location: Kensington (Hybrid Flexible Working)About UNSW:UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and...