Capability Consultant

1 week ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role

For BOQ to deliver on its purpose, values and strategy, it's critical that BOQ team members achieve and continually build upon the knowledge, skills and accreditations required to perform their role well.


The Capability Consultant - Lending Programs works within the Retail Capability team and trains our new and experienced lenders on the skills needed to do their jobs well.

This role runs classroom training, digital classroom training and builds and maintains learning programs and tools that support lenders to deliver strong customer outcomes and performance in our residential lending job family.


Key responsibilities will include:

  • Facilitation of onboarding, accreditation and CPD classroom programs (digital and face to face) for lending roles within the Retail Bank (Simple and complex residential kending, Consumer Lending)
  • Building, monitoring and coordination of the Accreditation and CPD programs for Home Lenders
  • Designing, development and maintenance of training materials and on the job support tools relevant to lending roles

About you

  • Extensive experience as an end to end lender (customer engagement, loan structuring and processing) _Essential_
  • Experience in training facilitation, performance coaching and/or designing basic training tools _Desired_
  • Passion for adult learning/ supporting people to learn new skills and ensuring effective knowledge transfer
  • Passionate about exceptional customer experiences
  • Operational understanding of the Financial Services industry
  • Intermediate analysis and reporting skills
  • Welldeveloped written and verbal communication skills

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ01853

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