Technology Service Desk Analyst
1 week ago
Job no: 497689
Work type:
Full time - Permanent
Location:
Melbourne
Categories:
Technology
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Don't miss this opportunity to join world class international law firm
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Cutting edge technology and a collaborative team
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Enjoy excellent benefits - free gym membership and corporate discounts
Our friendly and growing Melbourne team of Service Desk superstars are looking for another L1/L2 Analyst to join the crew
Who are we?
We are Asia's top tier international law firm with deep roots in Australia spanning almost 200 years.
With 30 offices, we have over 3,000 lawyers strategically positioned on the ground in the world's growth markets and financial centres.
Creating a workplace where our people are proud to work, where they can be themselves and where their ambitions can be realised is our priority.
We promote a culture based on respect, trust, inclusivity, diversity and flexibility - and we believe the diversity of our people is our strength.
About the role
An exciting opportunity has opened up for a customer-focused Service Desk Analyst to join our premium Melbourne office.
Our Service Desk team are the first port of call for any customer enquiries and issues relating to technology for all KWM Partners and staff.
Along with being the front line for the Melbourne office, the team also collaborates with our Sydney, Brisbane, Canberra and Perth Service Desk teams to provide a high quality of technical support and client service nationally.
By joining our dynamic, growing team of IT experts, you will be supported in your learning and development by a people-focused and supportive Manager - this opportunity is the perfect launching pad for a successful career in TechnologyKey duties will include:
- Taking first line calls from Partners and staff and troubleshooting issues to come to a timely and effective resolution
- Logging tickets and managing them effectively
- Setting up and configuring new software and hardware, ensuring 100% functionality
- Managing IT equipment relocation and set up with meticulous accuracy
What experience are we looking for?
- Minimum 2 years' experience in a similar Service Desk or Help Desk role, providing Level 1/2 support
- Working knowledge and experience of Windows 10 and Office 2019/ Microsoft 36
- Excellent communication skills and the ability to build strong relationships with both internal and external clients, in person and over the phone
- Hardware and software troubleshooting experience
- The ability to work autonomously and also collaboratively within a small team environment
- Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable
- You will be passionate about delivering high quality IT support to your customers and be willing to further develop your skills to assist you in achieving this goal
- You will be a positive team player, who has flexibility, energy, initiative and a "can do" attitude, who values open communication and rapportbuilding with clients
- Exposure to a legal or professional services environment will be highly regarded.
We offer a range of benefits, including:
- Access to market leading work in your chosen specialty, and the opportunity to work with leaders in their fields
- Flexible ways of working and various leave arrangements to balance your work and life commitments
- Holistic wellbeing programs supporting mental and physical health, including access to a broad range of mental health resources, EAP, gym memberships, flu vaccinations, skin cancer checks and in house catered meals.
- Mobility around our network when opportunities arise
- Access to a large range of learning and development opportunities to help you meet your goals
- A detailed framework to support working parents in balancing their personal and professional priorities, including 26 weeks paid parental leave open to both primary and secondary carers with no minimum service period for permanent employees
- Corporate discounts on health and general insurance, superannuation advice and other products and services
- Opportunities to participate in a wide range of probono and community impact programs, and inclusion networks
How to apply
Applications close
16 June 2023 unless filled prior.
King & Wood Mallesons is an equal opportunity employer and is committed to diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
We welcome, value, support and harness the positive benefits that people's different life experiences bring, especially as they relate to gender, sexual orientation, culture, faith, disability and life stages.
If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Austral-
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