Rostering Coordinator

2 weeks ago


Caroline Springs, Victoria, Australia Assigned Guardian Angel healthcare services Full time

Assigned Guardian Angels is a registered NDIS provider seeking an experienced Rostering Coordinator to join their team in
Caroline Springs VIC on a
Part Time basis.


Principal Duties

  • Make contact with available Support Workers to fill unplanned vacant shifts (i.e.
- personal (sick) leave) to ensure continuity of support.

  • Make contact with clients to ensure effective communication about changes in shifts times or Support Workers
  • Assist with the review of timesheets in preparation for payroll processing. Escalate timesheet anomalies with payroll/management for approval/followup as required
  • Create and manage roster templates to ensure clients and Support Workers have rosters one week in advance of service

Delivery

  • Ensure rosters comply with Award provisions, that there is fair distribution of available shifts and provide for the welfare and wellbeing of employees
  • Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences.
  • Work towards Support Workers being rostered to their capacity
  • Liaise with management in response to system, procedural orcompliance issues
  • Update and maintain the rostering system to ensure information remains current and relevant
  • Participate in the establishment and redesign of procedures and processes to improve the Scheduling/Rostering processes
  • Assist colleagues to ensure a continuous service is provided by filling in when/where required
  • The responsibilities as specified above may be altered in accordance with the changing_
- requirements of the position._

Skills & Experience

  • Completion of Year 12, plus relevant previous Customer Service experience
  • Previous experience with Rostering and Customer Service Environment
  • Demonstrated skills in effective communication and well developed interpersonal skills
  • An ability to meet deadlines and prioritise tasks
  • Welldeveloped organisational and computer skills with a sound knowledge of Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer software packages
  • Ability to maintain privacy and confidentiality when working with sensitive information
  • Excellent customer service focus

Job Type:
Part-time

Salary:
$ $32.00 per hour

Ability to commute/relocate:

  • Caroline Springs,

VIC:
Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person

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