Customer Service Officer

7 days ago

Eastern Suburbs, Australia Sharp & Carter Full time

About the role

This is a Full-time, permanent opportunity for an upbeat, professional Customer Service officer to join an forward thinking and innovative manufacturing company located in Baywater.

Whilst managing and growing an existing portfolio of clients, this role will also give you the opportunity to work with the Business Development Manager to acquire new business

This is a great opportunity for a customer service representative looking to expand their career into the business development area.

Responsibilities

Working as part of a collaborative Customer Service environment, your responsibilities will include but not be limited to;

  • Answering incoming calls in a timely and efficient manner
  • Assist and resolve customer queries - phone and email
  • Managing email inquiries
  • Processing of orders and ensuring all details entered onto internal systems
  • Inputting data from BDM/ customer and submit CPA into the system
  • Advising customers of products and recognize recommendations for them
  • Completing quote requests
  • Other ad hoc duties as directed

Skills and Experience

Our client is looking for a candidate with previous experience in a Customer Service position, successful applicants will ideally be outcome focused and have excellent administration and communication skills. Other skills and experience that are required are;

  • Minimum of two years' experience within a phone based customer service role.
  • Exceptional written and verbal communication skills
  • Proficiency in MS office - Excel is particularly important
  • Experience within a collaborative and outcome focused role.
  • Previous experience handling and prioritising customer enquirers
  • Understanding the importance of quality and efficiency
  • Experience working within a fast paced environment
  • Strong administration skills

Benefits

  • Career progression pathways
  • Parking on-site
  • IT equipment provided
  • Extensive training/ onboarding program
  • Positive team culture ie. team building activities
  • Working with a brand who prides themselves on their commitment to sustainability

About the client

Our client is highly reputable in the manufacturing industry supplying to well known brands in the pharmaceutical, health, FMCG industries and more
Located in Bayswater, this organisation is looking for an experienced, friendly and professional Customer Service professional to join their successful and energetic team

How to Apply

If this role sounds like the right next step in your career please APPLY NOW

To apply please follow the link below or for a confidential discussion please contact Amanda Coad at

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