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Customer Service and Administration Supervisor

3 months ago

Melbourne, Victoria, Australia Premier Industrial Full time

Job Details:

Succeed with Premier


We recognise that our people are the key to our success and are offering an opportunity to join a team who pride itself on delivering a quality experience.


About the company
Our client is a professional and dynamic Sustainability and Packaging Company.

We operate across multiple industry segments including Food Service, Aviation, Health and large events such as Festivals and Sporting events.


The role

Tasks and responsibilities
You will be reporting to their executive manager with duties including:

Customer service

  • You will be the first point of contact for customer queries, concerns and complaints in a timely manner
  • Review customer orders and work with customer service team to process daily orders and ensure that all orders are processed by cut off times.
  • Meet and exceed KPIs
  • Build and maintain relationships with key customers with operational contacts within each customer.
  • Supervise a team of customer service staff and ensure efficient operations
- identify and support new business opportunities and assist in strategies for achieving sales growth.

  • Update CRM with sales leads/opportunities

Administration

  • Assist Supply Chain to maintain the product samples area by keeping well stocked and tidy.
  • Order and maintain office supplies and maintain office
  • Other administrative tasks as assigned

Requirements:

  • 3 to 5 years' experience in a similar role
  • Experience using ERP systems and excel
  • Excellent communication and organisational skills
  • Strong attention to details and the ability to manage multiple tasks
  • Strong leadership skills
  • Resilient, driven and determined to succeed
The successful applicant will receive a fully maintained company vehicle, tablet, and mobile phone.

Job details:

  • 16 Feb 202 Inner Suburbs Melbourne, Australia
  • Part-Time
  • Negotiable

Reference Number _

Specialism Administration & Office Support > Office Management

Consultant Name Sinead Regan