![Hampers and Gifts Australia](https://media.trabajo.org/img/noimg.jpg)
Corporate Customer Service
1 week ago
- Hampers and Gifts Australia
- Maggie Beer Products
- Paris Creek Farms Organic Dairy
- Saint David Dairy
KEY DUTIES INCLUDE
- Ensure customer replies are within 2 business hours
- Liaise with delivery partners regarding delayed or lost deliveries.
- Uphold our call centre's processes and procedures.
- Maintain professionalism and showcase strong critical thinking by assisting customer queries and complaints resolution
- Strong multitasking abilities
SKILLS & EXPERIENCE
- Excellent customer service experience and communication skills
- Experience working with Zendesk is preferred
- Inbound call centre experience (through any employment that takes high volume inbound calls)
- Ability to learn quickly, work under pressure and prioritize tasks during extremely busy periods in a high volume environment
- Strong work ethic with the willingness to learn
Job Type:
Casual
Pay:
Up to $33.00 per hour
Expected hours: 38 per week
Schedule:
- Monday to Friday
Experience:
- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
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