Customer Service Assistant

1 week ago


Regents Park, Queensland, Australia Hampers and Gifts Australia Full time
With a passion for providing exceptional food and beverage products, the Maggie Beer Holdings group represents three best-in-class premium food, beverage and gifting brands:

  • Hampers and Gifts Australia
  • Maggie Beer Products
  • Paris Creek Farms Organic Dairy
We are looking for curious, optimistic, nimble, ambitious, collaborative people with a passion for making a difference. Together, we believe we can make people's lives better, and we invite you to share our passion to delight our customers and be a part of this exciting journey

KEY DUTIES INCLUDE

  • Ensure customer replies are within 2 business hours
  • Liaise with delivery partners regarding delayed or lost deliveries.
  • Uphold our call centre's processes and procedures.
  • Maintain professionalism and showcase strong critical thinking by assisting customer queries and complaints resolution
  • Strong multitasking abilities

SKILLS & EXPERIENCE

  • Excellent customer service experience and communication skills
  • Experience working with Zendesk is preferred
  • Inbound call centre experience (through any employment that takes high volume inbound calls)
  • Ability to learn quickly, work under pressure and prioritize tasks during extremely busy periods in a high volume environment
  • Strong work ethic with the willingness to learn

Salary:
Up to $55,000.00 per year

Schedule:

  • Monday to Friday

Experience:

  • Inbound call centre: 1 year (preferred)
  • Customer service: 1 year (preferred)


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