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Account Management

4 months ago

Brisbane, Queensland, Australia Tpg Telecom Full time

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The Account Manager position is responsible for the ongoing development and retention of existing Government accounts at a state and local government level and customer relationships within the allocated Government portfolio.

Responsibilities

  • Take overall responsibility for the ongoing development and deepening of existing sales and customer relationships within the QLD Public Sector portfolio.
  • Review current state and develop/continually improve sales plans for each of TPG's products and services, for each agency or department within the allocated portfolio.
  • Successfully maintain the value of the existing portfolio through effective customer lifecycle management and completion of re-sign activities that maximise commercial outcomes.
  • Achieve key monthly, quarterly, and annual growth/x-sell sales objectives, building on effective base management to consistently grow (value and product breadth) the allocated portfolio.
  • Maintain up to date and accurate customer contact, pipeline, and any other required information in the Customer Relationship Management (CRM) system, i.e., Salesforce.
  • Ensure public sector reporting and compliance is up to date, via an internal stakeholder relationship with the Public Sector contracts manager.
  • Review week on week sales activity and key pipeline movements
  • Review short- and long-term Customer relationship quality and key relationship development activities.
  • Review open customer issues, actively assisting in resolutions and ensuring timely escalation (e.g., to Sales Leadership) wherever required.

Knowledge and experience

  • Highly experienced in using a "Government solutions" type approach, utilising TPG's product and services to identify customer needs within the portfolio.
  • Able to creatively position TPG as an innovative, flexible, and responsive service provider to customers.
  • Ability to proactively identify and create growth opportunities within the allocated customer base.
  • Proven cultivator and 'closer' of sales opportunities at the Government Agency level
  • Strong understanding of how to farm and manager accounts up to and including senior executive level within the Public Sector vertical.
  • Excellent communication skills at all levels, including at senior executive level within the Government vertical.
  • Excellent presentation skills.
  • High work ethic and mature attitude to general work responsibilities.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Bolder and better together

Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference

We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

  • Exciting time to join a top 100 ASX listed business with big goals
  • Hybrid working arrangement - mix of WFH/office
  • Access to a great selection of benefits