Current jobs related to Customer Contact Officer - Merrylands, New South Wales - Cumberland Council

  • Fire Safety Administration Officer

    2 weeks ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the RoleCumberland Council is seeking a highly skilled Fire Safety Administration Officer to provide operational business and administration support to the Fire Safety Team. The successful candidate will be responsible for managing and continually improving the fire safety database, ensuring compliance with regulations, and providing excellent customer...

  • Fire Safety Administration Officer

    6 days ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the RoleCumberland Council is seeking a highly skilled and experienced Fire Safety Administration Officer to join our Environmental and Development Services team. As a key member of our team, you will provide operational business and administration support to the Fire Safety Team, including the management and continual improvement of the fire safety...

  • Fire Safety Administration Officer

    3 days ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the RoleCumberland Council is seeking a highly skilled Fire Safety Administration Officer to join our Environmental and Development Services team. As a key member of our team, you will provide operational business and administration support to the Fire Safety Team, including the management and continual improvement of the fire safety database.Key...

  • Community Centre Coordinator

    6 days ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the OpportunityCumberland Council is seeking a highly skilled and motivated individual to join our Bookings and Community Centres team as a Community Centre Coordinator. This exciting opportunity will see you play a key role in providing high-quality customer service to residents and user groups for Council's bookable community spaces.Key...

  • Community Centre Coordinator

    1 week ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the OpportunityCumberland Council is seeking a highly organized and customer-focused individual to join our Bookings and Community Centres team. As a key member of our team, you will be responsible for providing exceptional customer service to residents and user groups for Council's bookable community spaces.Key ResponsibilitiesManage day-to-day...

  • Community Centre Coordinator

    4 days ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the OpportunityCumberland Council is seeking a highly skilled and motivated individual to join our Bookings and Community Centres team as a Community Centre Coordinator. This exciting opportunity will see you working closely with our community to provide high-quality customer service and manage the day-to-day bookings and operations of our community...

  • Career Development Mentor

    3 days ago

    Merrylands, New South Wales, Australia Asuria Full time

    About the RoleMentors at Asuria play a vital role in helping job seekers achieve their employment goals. As a Mentor, you will be responsible for proactively engaging with job seekers, identifying their strengths and weaknesses, and providing tailored support to help them secure sustainable employment.Key Responsibilities:Engage with job seekers to...

  • Aquatic Programs Coordinator

    2 weeks ago

    Merrylands, New South Wales, Australia Cumberland Council Full time

    About the OpportunityCumberland Council's Assets, Capital and Facilities unit is seeking a highly skilled and experienced professional to manage and coordinate the operation of our Swim School and other Aquatic based programs. This role is responsible for undertaking specific human resources projects as and when required.Key ResponsibilitiesManage and...

  • Sales Leader

    2 weeks ago

    Merrylands, New South Wales, Australia JD Group Full time

    About JD GroupJD Group is a leading global sports fashion retailer, known for its unparalleled service and style. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.The RoleAs a Sales Leader - Retail Excellence, you will be a key member of the...

  • Retail Sales Leader

    1 week ago

    Merrylands, New South Wales, Australia JD Group Full time

    About JD GroupJD Group is a leading global sports fashion retailer, known for its unparalleled service and style. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.The RoleAs a 3IC, you will be a key member of the store leadership team, working...

  • Customer Contact Officer

    1 month ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused...

  • Customer Contact Officer

    4 months ago

    Merrylands, Australia Cumberland City Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Customer Contact Officer

    1 month ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on...

  • Accounts Officer

    4 months ago

    Merrylands, Australia Norwest Recruitment Full time

    Job Description Accounts Officer – Payable / Receivable Temporary Role - $38 - $45 per hour  Immediate start Multiple opportunities – North West and South West locations Are you tired of being stuck in hours of traffic, or travelling to the city for work every day? Well look no further… Norwest Recruitment are specialists in Western Sydney, and...

  • Parking Patrol Officers

    3 months ago

    Merrylands, Australia HOBAN Recruitment Full time

    As a Parking Patrol Officer, you will play a crucial role in maintaining public safety and amenity by patrolling areas with parking restrictions and enforcing local government regulations. This position requires a commitment to upholding parking laws, dealing with the public respectfully, and contributing to the community's well-being. **Benefits**: - Work...

  • Access to Information Officer

    4 months ago

    Merrylands, Australia Cumberland Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Records Management Officer

    4 months ago

    Merrylands, Australia Cumberland City Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Bookings and Community Centre Officer

    1 week ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on...

  • Fire Safety Administration Officer

    2 weeks ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on...

  • Showroom Assistant

    6 months ago

    Merrylands, Australia Tiger & Co Recruitment Full time

    **Showroom Assistant - Real Estate** (Merrylands)*** - **Fantastic opportunity to start your Real Estate career**: - **Opportunity for advancement**: - **Immediate start available** As **Showroom Assistant **you will be welcoming and enthusiastic as the main point of contact for potential buyers entering display suites located in popular shopping centres...

  • Administration Support Officer

    4 months ago

    Merrylands, Australia Cumberland City Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Environmental Health Officer

    2 weeks ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on...

  • Archivist/records Management Officer

    4 months ago

    Merrylands, Australia Cumberland City Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Trainee Environmental Health Officer

    2 weeks ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on...

  • Workshop Officer

    4 months ago

    Merrylands, Australia Cumberland Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Banking Traineeship Aboriginal Identified

    4 months ago

    Merrylands, Australia Maxima Full time

    **About Maxima**: Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in Traineeships. **Your Host Employer**: St. George Bank is a subsidiary of the Westpac Banking...

  • Records Management Officer Part-time

    4 months ago

    Merrylands, Australia Cumberland City Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...

  • Fire Safety Administration Officer

    2 weeks ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused...

  • Bookings and Community Centre Officer

    1 week ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused...

  • Fire Safety Officer

    4 months ago

    Merrylands, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused...

Customer Contact Officer

3 months ago

Merrylands, New South Wales, Australia Cumberland Council Full time

Permanent Part-time position:

-
Working Monday to Friday, 23.25 hours per week


Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney's new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City.

The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.


Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney.

Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.


Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.


Cumberland City Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

Council has worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel
_welcome_,
_belong__ _and
_succeed_.


ABOUT THE OPPORTUNITY:


The Customer Experience team are responsible for being first point of contact for the community and work within Council's call centres, front counters and service centres to assist the community with their enquiries.


We have an exciting opportunity for a dynamic Customer Contact Officer to join our Customer Experience team and provide a high quality, efficient and positive end to end experience for both internal and external customers across multiple Council sites.


The successful applicant will require:

  • Relevant tertiary qualifications or demonstrated extensive related experience
  • Eligible as a Justice of the Peace
  • Ability to perform all functions across multiple work sites, including but not limited to, Auburn and Merrylands Service Centre and Berala and Wentworthville Community Centre
  • Proven experience in the delivery of excellent customer service and in exceeding customer expectations across a variety of contact channels, including phone and front counter and remote sites
  • Proven written and oral communication and interpersonal skills, including the preparation of regular reports, submissions and correspondence
  • Experience with the handling of general technical or more complex enquiries including Development Assessment, rates and developing and upskilling staff to handle as appropriate
  • Highly developed organisational and time management skills
  • Demonstrated ability to effectively resolve conflict and negotiate solutions
  • Flexibility to work as part of a roster to both lead staff and carry out duties on the counter, call centre, electronic customer service and administration
  • Ability to monitor work volumes, report new or emerging issues or trends and recommend changes
  • Demonstrated experience in administering a Customer Relationship Management System
  • Demonstrated experience in implementing new customer service initiatives and service improvements to enhance the end user customer experience.
Download the position description here for more information.

Position information:
This is a permanent, part-time position, working Monday to Friday 23.25 hours per week.


This role will be located at Council's Merrylands, Wentworthville, Berala, Greystanes and Auburn offices, with frequent travel required across Council worksites, and may be required to work across any of Council's work locations.


Salary information:
The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

  • Grade 8 of the Cumberland Salary Structure with a salary range of $35.30 to $40.60 per hour, plus 10.5% superannuation
  • The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

WHAT WE CAN OFFER:

  • Training and professional development opportunities available to develop skills and grow your career
  • Leave entitlements including annual leave,
    15 days personal leave per year prorata, parental leave and access to Long Service Leave after five (5) years (where applicable)
  • Three (3) additional grant days of paid leave over Christmas (where applicable)
  • Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID19 vaccinations and to donate blood
  • Subsidies to assist with the cost of wellness and fitness activities
  • Free access to Council owned swimming pools
  • Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US:


Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks required for the position.

This may include crimi