Banking Consultant
2 weeks ago
Suncorp Bank is seeking customer-focused individuals to join our team at the Browns Plains Branch as a Banking Consultant.
This role is part-time, offering a minimum of 20 hours per week with the potential for additional hours. The successful candidate must be available to work five days a week.
Our Banking Consultants deliver exceptional sales and service, assisting customers with Everyday Banking inquiries, account openings, and processes via inbound calls while maintaining a balance across team, customer, risk, and performance outcomes.
What You'll Do- Provide customer-centric service to enhance satisfaction and achieve first call resolution.
- Offer accurate information on Everyday Banking inquiries, account openings, and processes via phone and online channels.
- Listen actively, build trust, and exceed customer expectations to drive strong NPS outcomes.
- Foster a team culture that prioritizes people, customer, risk, and performance.
- Ensure compliance with internal policies, procedures, and external regulations.
- Proven experience in delivering top-notch customer experiences.
- Demonstrated ability to leverage customer and commercial insights to drive performance.
- Strong interpersonal and communication skills (both written and verbal).
- Team player with a commitment to self-development.
- Computer literacy and navigation proficiency.
- Employee Rewards - Exclusive offers with over 400 major retailers in Australia.
- Employee Discounts - Discounts on various products across Suncorp brands.
- Study Support - Opportunities for external learning and development.
- Parental Leave - 20 weeks of parental leave for primary carers.
- Wellness - Initiatives to promote employee health and financial wellbeing.
Our goal at Suncorp is to provide banking services that benefit our customers, employees, and the community. We strive to create a supportive environment for you to grow your career and make a meaningful impact.
If you are interested, feel free to submit your application. Come join us at Suncorp, where we are dedicated to building futures and protecting what matters.
Important Note: Suncorp recently announced the sale of Suncorp Bank to ANZ. By applying, you consent to potential transfer of application details to ANZ if the sale is finalized.
We value diversity and inclusion at Suncorp, fostering a culture that encourages employee growth, flexibility, and connected relationships.
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