Business Voice Support Officer

2 weeks ago

Sydney, New South Wales, Australia Aussie Broadband Full time

Join our Sydney team as a Business Voice Support Officer You'll play a crucial role in supporting the entire lifecycle of our voice product customers.

Interact with customers through phone and our case management system, handling tasks such as number activations, porting, intricate routing changes, addressing billing inquiries, and diagnosing and restoring faults to ensure a seamless experience for our customers.

There is an on-call component for this role.

If you prioritise exceptional customer experience, this role might be your perfect fit.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Free internet up to the value of $109 per month
  • 20% off our Fetch and Mobile services
  • Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
  • Celebrating you With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

  • Have an understanding of the telco industry
  • Have a sound knowledge of our voice products and services sold under the Fonebox and Zintel brands
  • Minimum 2 years' experience in telco helpdesk or customer service
  • Strong commitment to exceeding customer expectations

Demonstrated ability to:

  • Work independently and collaboratively
  • Learn quickly and adapt to changes
  • Communicate effectively in writing and verbally
  • Build relationships with external vendors/suppliers

Operate in a fast-paced environment requiring:

  • Agility
  • Decisiveness
  • High collaboration levels

How will you support our "Why?"

  • Collaborate with a customer-focused consultant team
  • Gain and maintain deep knowledge of ABB brands' services
  • Provide support to customers in the areas of provisioning, billing and incident management
  • Efficiently support the team's workload to meet Service Level Agreements
  • Maintain strong relationships with partners and suppliers
  • Ensure personal accountability for tasks and case Service Level Agreements
  • Establish effective partnerships for united service outcomes

Ready to join?

Apply directly and our fantastic team will be in touch

If you have an questions get in touch today with our team at

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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