Reception Manager

2 weeks ago

Perth, Western Australia Holiday Inn Full time
Travel is a journey. At Holiday Inn, we help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

We thrive on making our guests stays brighter by helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.


So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn Perth City Centre team as our new Reception Manager.

Our hotel is the perfect mix of relaxation and convenience for today's comfort-seeking contemporary traveller.

We have a range of 186 stylish and comfortable guest rooms offering warm and welcoming accommodation located in the heart of Perth City Centre.

Our Hotel offers family-friendly benefits, conference spaces & meeting rooms, and is considered Perth's best hotel for business travellers.

Reporting to the General Manager, you will be managing all aspects of the Front Office department including porterage services.

A little taste of your day-to-day:

  • Prepare the Front Office roster in line with the Hospitality Industry General Award, and planning/assigning work.
  • Ensure the Hotel's key metrics are met and exceeded through engagement initiatives to drive revenue/increase loyalty recognition.
  • Direct, coach, and develop the Duty Managers, and Guest Service Agents in the Front Office team team members).
  • Conduct recruitment and onboarding practices for the Front Office department.
  • Place orders for required inventory through the IHG purchasing system.
  • Work closely with the finance team to set, monitor and realign your departmental budget including managing payroll costs.
  • Provide your team with adequate training to ensure they have the right tools to perform the work to the expected standards.
  • Monitor the performance of employees and initiate disciplinary actions in accordance with company policy as required.
  • Resolve guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction.
  • Coordinate employee and guest evacuation/notification in the event of an emergency.
  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
  • Maintain a high standard of Occupational Health & Safety within your department.
  • Document and record all incidents involving guests or employees, or other relevant events, on the appropriate reporting systems.

What we need from you:

  • 4+ years' related Hotel/Front Office experience, including management experience.
  • Valid WA Manual Drivers Licence.
  • Approved Manager Certification (WA).
  • Excellent written and verbal communication skills.
  • The ability to manage conflicting deadlines and priorities.
  • Strong attention to detail.
  • Must speak the English language.

What you can expect from us:
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a telephone allowance, complimentary CBD car parking, complimentary dry cleaning, impressive room discounts and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

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